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Sujets d'actualité - Semaine du 17 novembre 2024
Lancement de notre Assistante virtuelle avancée 2.0
Combinée à la technologie GenAI, notre Assistante virtuelle avancée fournit désormais des réponses descriptives directement à vos questions plutôt qu'une liste d'articles à consulter. Connectez-vous à notre Assistante virtuelle avancée 2.0 pour bénéficier d'une conversation virtuelle encore plus efficace! Nouvel horaire téléphonique de nos équipes
Les lundis et mardis De 8 h 30 à 18 h (HE) En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne). Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE. Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
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Cet article est disponible en anglais seulement
Date : 2022-juin-20
Taxprep Forms
Release of Taxprep Forms 2021 v.4.1
We are pleased to announce the release of Taxprep Forms 2021 v.4.1 which is now available for download.
Please consult the table below to find out how to get version 4.1.
CD-ROM's for version 2021 4.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Taxprep Forms was trying to open this browser for the uploading, an error message was displayed on the screen. Version 4.1 of Taxprep Forms 2021 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install Taxprep Forms. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep Forms 2021, the activation key will not be required.
Training
To familiarize yourself with Taxprep functionalities, consult the different videos available in the Taxprep Forms Help Centre.
Release of Taxprep Forms 2021 v.4.1
We are pleased to announce the release of Taxprep Forms 2021 v.4.1 which is now available for download.
Please consult the table below to find out how to get version 4.1.
| Version | CD-ROMs | Download from the Web site |
| Gold | X | |
| Silver | X | |
| Bronze | X |
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
|
CD-ROM's for version 2021 4.1 will be shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
Revenu Québec Web site: Internet Explorer was blocked when uploading XML files
Since June 15, Revenu Québec has been blocking the uploading of XML files using Internet Explorer (IE). As Taxprep Forms was trying to open this browser for the uploading, an error message was displayed on the screen. Version 4.1 of Taxprep Forms 2021 addresses this situation.
For more details on this situation, please see this Knowledge Base article.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install Taxprep Forms. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep Forms 2021, the activation key will not be required.
Training
To familiarize yourself with Taxprep functionalities, consult the different videos available in the Taxprep Forms Help Centre.