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The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 19, 2024)
  1. How to add a licence or security role in CCH iFirm
  2. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  3. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  4. The federal T1 return is rejected by the CRA with error code 43.
  5. Taxprep setting- Where to find the password for Taxprep Services
  6. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  7. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  8. How do I complete the return of a taxpayer who left Canada during the year?
  9. How do I download Taxprep?
  10. How do I prepare a federal T1 return for a non-resident?
  11. How do I amend slips, RL slips, receipts or returns in Taxprep Forms?
  12. What income amount should I enter in the return of a taxpayer who is emigrant or immigrant in the year?
  13. Diagnostic QE118 or QE129 displays and prevents the Québec electronic transmission.
  14. Why would a Cantax file be read only?
  15. How to clear cache in Taxprep, Cantax and AliForm?

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Date: 2022-Mar.-28
FP Solutions Spring 2022 Updated Version

Dear FP Solutions Customers,

We are pleased to announce the 2022 spring release of FP Solutions!

This release updates the tax settings for tax brackets, the federal and provincial credits and rates, as well as the 2022 maximums for CPP and OAS benefits. For more information, consult our Release Notes!

You can download this version using the following link:
https://support.wolterskluwer.ca/en/download/fpsolutions/

If you need technical assistance with the installation, contact Wolters Kluwer’s Technical Support team, and we will assist you with this.

Technical Support
Telephone (Canada & USA): 1-800-268-4522
E-mail: csupport@wolterskluwer.com

We are committed to you and your business. If you have any questions, please call us at 1-800-268-4522 or email cservice@wolterskluwer.com.

Wolters Kluwer Canada