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Hot Topics - Week of January 19, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer its high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details.
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Last week most consulted articles from our Knowledge Base
  1. CRA Efile error - account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  2. CRA ERROR CODE 503.0 - The web address for Federal EFILE does not redirect to the appropriate CRA page
  3. Forms - What identification numbers do I need to be able to file slips or a T5013 return electronically, and how do I set the options in the program?
  4. Forms Transmission of Slip - The MM number is not accepted anymore. How to proceed?
  5. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  6. I'm not able to transmit slips electronically for 2023 and prior years
  7. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
  8. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform? 
  9. FAQ – FT32024-001 – FTF2023-002 - Electronic transmission of the slips and the T5013 return – Annual CRA system update period for electronic filing applications
  10. Forms - How to set up the information for Electronic Services - Identification
  11. T4 Summary - Forms Program CPP2 (box 16A) is missing in version 2024 v1.0
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