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Hot topics - Week of February 2, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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Date: 2024-Nov.-12
Microsoft .net 8.0 required for the next Taxprep releases
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 8.0 software environment must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 8.0 has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 8.0 (Microsoft Windows Desktop Runtime - 8.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 8.0 is not installed, please consult the procedure described in the article How do I install Microsoft .net 8.0.0 or a higher version (Microsoft Windows Desktop Runtime - 8.0.x (x64)) available in our knowledge base.
Register to the Wolters Kluwer Support Platform
Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.
Wolters Kluwer Canada
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 8.0 software environment must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 8.0 has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 8.0 (Microsoft Windows Desktop Runtime - 8.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 8.0 is not installed, please consult the procedure described in the article How do I install Microsoft .net 8.0.0 or a higher version (Microsoft Windows Desktop Runtime - 8.0.x (x64)) available in our knowledge base.
Register to the Wolters Kluwer Support Platform
Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Register now to our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.
Wolters Kluwer Canada