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Sujets d'actualité - Semaine du 17 novembre 2024
Lancement de notre Assistante virtuelle avancée 2.0
Combinée à la technologie GenAI, notre Assistante virtuelle avancée fournit désormais des réponses descriptives directement à vos questions plutôt qu'une liste d'articles à consulter. Connectez-vous à notre Assistante virtuelle avancée 2.0 pour bénéficier d'une conversation virtuelle encore plus efficace! Nouvel horaire téléphonique de nos équipes
Les lundis et mardis De 8 h 30 à 18 h (HE) En 2025, nous passerons à un soutien exclusivement numérique offert du lundi au vendredi. Nos experts continueront d'examiner chaque demande de soutien et d'y répondre de la manière la plus appropriée (ce qui peut inclure des appels téléphoniques ou des réponses par le biais des demandes en ligne). Les demandes de soutien peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont traités en direct par nos agents de soutien du lundi au vendredi, de 8 h 30 à 18 h, HE. Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances cette semaine
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Cet article est disponible en anglais seulement
Date : 2021-mars-30
Personal Taxprep
Release of Version 4.0 of Personal Taxprep 2020
We are pleased to announce the release of version 4.0 of Personal Taxprep 2020, which is now available for download.
The CD-ROMs will be shipped starting the week of April 4, 2021.
This version contains the forms released by the tax authorities for the 2020 taxation year, including those that were under review in previous versions. All forms were approved for filing. Returns can be EFILED with this version. For information on the transmission system schedule, please refer to the Electronic Filing section of the Release Notes.
For more information with regards to these changes, consult the Release Notes.
Support Centre Opened on Saturdays until the end of April
As your software partner, we know that T1 tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be opened on Saturdays until the end of April. We invite you to consult the dates and times of this extended schedule.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Recording of the Personal Tax Update for Personal Taxprep Users Webinar
Our February 17 and 18, 2021 Webinars, which presented an update of personal tax, has been recorded! This online event contains a wealth of timely and very useful information.
For further details, click the following link: https://shop.wolterskluwer.ca/en/95j7.html.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 4.0 of Personal Taxprep 2020
We are pleased to announce the release of version 4.0 of Personal Taxprep 2020, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The CD-ROMs will be shipped starting the week of April 4, 2021.
This version contains the forms released by the tax authorities for the 2020 taxation year, including those that were under review in previous versions. All forms were approved for filing. Returns can be EFILED with this version. For information on the transmission system schedule, please refer to the Electronic Filing section of the Release Notes.
Here is a brief summary of the main changes:
- Schedule H, Tax Credit for Caregivers (Québec)
The calculations in Schedule H have been adjusted to better manage involuntary separation situations when the taxpayer is eligible for the tax credit for caregivers for their spouse.
- TP-358.0.1, Disability Supports Deduction (Québec)
This form has been updated by Revenu Québec. To review the changes, consult the release notes.
For more information with regards to these changes, consult the Release Notes.
Support Centre Opened on Saturdays until the end of April
As your software partner, we know that T1 tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be opened on Saturdays until the end of April. We invite you to consult the dates and times of this extended schedule.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2020, the activation key will not be required.
Recording of the Personal Tax Update for Personal Taxprep Users Webinar
Our February 17 and 18, 2021 Webinars, which presented an update of personal tax, has been recorded! This online event contains a wealth of timely and very useful information.
For further details, click the following link: https://shop.wolterskluwer.ca/en/95j7.html.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.