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Sujets d'actualité - Semaine du 22 décembre 2024
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Service à la clientèle et Centre de soutien - Horaire modifié pour la période des Fêtes 2024 (HE) Remarque : Le soutien téléphonique n'est offert que les lundis et mardis exclusivement aux clients Taxprep et CCH iFirm et cessera à la fin de l'année. Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont déjà uniquement supportés par demandes de soutien en ligne. Pour obtenir plus de détails sur les façons de communiquer avec nous, veuillez consulter notre site Web d'entreprise. Plateforme de soutien : tout ce qu'il faut savoir
Veuillez consulter les vidéos ci-dessous pour savoir comment vous inscrire à la plateforme de soutien et optimiser son utilisation : Articles les plus consultés de notre base de connaissances la semaine dernière
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Cet article est disponible en anglais seulement
Date : 2020-avr.-6
Cantax T1Plus
Cantax T1Plus 2019 Release!
We are pleased to announce that our Cantax T1Plus (version 19.4.3xx.116) software is now available for download.
The optical disks will be shipped starting the week of April 12.
This 2019 production release of Cantax T1Plus has been approved by the CRA for the 2019 tax year and for filing purposes (paper and EFILE).
With the versions of Cantax T1Plus that include EFILE, forms and returns can be EFILED to the CRA. The CRA started accepting transmission of the AUTHORIZATION form (formerly T1013) as of February 10, 2020. The Auto-fill T1 return (AFR) service opened on February 10, 2020. The CRA system started accepting EFILE Online transmissions of 2019 personal income tax returns on February 24, 2020.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Saturday Support Service Suspended
Because of the extension of personal tax filing deadlines, we are adjusting our support hours for this tax season by suspending, for an indefinite period of time, the Saturday support service offered in March and April.
Please rest assured that we will continue offering our regular support service during the week, which will allow you to benefit from more than 11 hours of support each day. We invite you to consult our regular hours schedule.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2019, the activation key will not be required.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca/!
Cantax T1Plus 2019 Release!
We are pleased to announce that our Cantax T1Plus (version 19.4.3xx.116) software is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
|
The optical disks will be shipped starting the week of April 12.
This 2019 production release of Cantax T1Plus has been approved by the CRA for the 2019 tax year and for filing purposes (paper and EFILE).
With the versions of Cantax T1Plus that include EFILE, forms and returns can be EFILED to the CRA. The CRA started accepting transmission of the AUTHORIZATION form (formerly T1013) as of February 10, 2020. The Auto-fill T1 return (AFR) service opened on February 10, 2020. The CRA system started accepting EFILE Online transmissions of 2019 personal income tax returns on February 24, 2020.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Saturday Support Service Suspended
Because of the extension of personal tax filing deadlines, we are adjusting our support hours for this tax season by suspending, for an indefinite period of time, the Saturday support service offered in March and April.
Please rest assured that we will continue offering our regular support service during the week, which will allow you to benefit from more than 11 hours of support each day. We invite you to consult our regular hours schedule.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2019, the activation key will not be required.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca/!