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Service et soutien à la clientèle
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Release of Taxprep Forms 2025 v.3.0
We are pleased to announce the release of Taxprep Forms 2025 v.3.0, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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The most recent updates of the following forms have been integrated into this version of the program:
- GST494, GST/HST Final Return for Selected Listed Financial Institutions;
- RC7294, GST/HST and QST Final Return for Selected Listed Financial Institutions; and
- T1159, Income Tax Return for Electing under Section 216.
Please read the Release Notes for more details about this version. To review the updates and additions contained in Taxprep Forms 2025 v.3.0, consult the Updates and Additions table.
Reintroducing Telephone Support
As announced on February 18, 2026, you can now contact our support teams directly by phone Monday to Friday, from 10:00 a.m. to 5:00 p.m. (ET), when a live conversation is preferred.
Reintroducing phone support adds another way for you to engage with us, ensuring flexibility while maintaining the high level of service you expect.
To help you navigate the phone menu, we invite you to read the following article, which details all the available options: What are the phone menu options for 1-800-268-4522?
Digital support remains available
Our Knowledge Base, Support Platform, Virtual Agent, and Live Chat continue to provide convenient, efficient, and prioritized ways to get help.
Register for our Support Platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
An activation key is required to install Taxprep Forms. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep Forms 2025, the activation key will not be required.
Training
To familiarize yourself with Taxprep functionalities, consult the different videos available in the Taxprep Forms Help Centre.