Chat with our virtual assistant
Hot topics - Week of December 8, 2024
New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET.
Note:
 Cantax, CCH AnswerConnectAliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
Products Support
Taxprep
Description-Product/ Last update
2019 (v3.0) 2019-June-13
2018 (v3.0) 2018-July-18
2017 (v3.0) 2017-June-15
2016 (v3.1) 2016-Nov.-2
2015 (v3.1) 2015-July-29
2014 (v3.0) 2014-Nov.-5
2013 (v3.0) 2013-June-18
2012 (v3.0) 2012-July-10
2011 (v3.0) 2011-June-15
2010 (v3.0) 2010-June-15

Documents/ Links
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