Chat with our virtual assistant
Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)
  • Tuesday, December 24, 2024: Closing at 2:00 p.m.
  • Wednesday, December 25, 2024: Closed
  • Thursday, December 26, 2024: Closed
  • Tuesday, December 31, 2024: Closing at 4:00 p.m.
  • Wednesday, January 1, 2025: Closed
Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
This week most consulted articles from our Knowledge Base
  1. How do I install a network version of Taxprep?
  2. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  3. How do I download Taxprep?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  6. How to configure the EFILE identification in CCH iFirm Taxprep?
  7. How do I reset my password for CCH iFirm?
  8. Install local Taxprep and get the activation key
  9. How to add a licence or security role in CCH iFirm
  10. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
  11. How to set up Taxprep Connect and Cantax AFR download to use the system default browser
  12. Where can I find the release notes for CCH iFirm?
Date: 2021-May-27
Cantax T2/T2Plus
Cantax T2 21.1.3xx.100 Release!

We are pleased to announce that our Cantax T2 versions are now available for download.

This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2019, and will end on or before October 31, 2021.

Important:
The minimum subscription term for this product is one year.
If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.

Download Now!

The optical disks will be shipped the week of June 6, 2021.

Here is a summary of the changes included in Cantax T2 21.1.3xx.100.

  • New Schedule 570
    Schedule 570, Ontario Regional Opportunities Investment Tax Credit (570#01) has been added to this version of the program and is used to calculate the Ontario Regional Opportunities Investment Tax Credit.

  • Alberta new schedules
    Two schedules used to calculate the Alberta Innovation Employment Grant have been added to this version of the program, i.e., AT1 Schedule 29, Alberta Innovation Employment Grant (AT1-S29) and AT1 Schedule 29, Listing of Innovation Employment Grant Projects Claimed in Alberta (AT1-S29LIST).

  • Schedule 3 update
    Column I.1, Dividend refund of the connected payer corporation from its eligible refundable dividend tax on hand (ERDTOH) (for tax year in column D), and column L, Part IV tax before deductions on taxable dividends received from connected corporations, have been added to Part 1 of Schedule 3 (S3). Column I.1 is used to calculate column L and column L allows the CRA to correctly identity the amount from line 2E in their assessment system.

  • Version 21.1.3xx.108
    In its budget tabled on April 19, 2021, the federal government announced modifications to the capital cost allowance. These modifications apply to properties acquired after April 18, 2021, and will require significant modifications to the program. These modifications will be integrated in version 21.1.3xx.108 which is scheduled to be released in mid-July 2021.

For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.


Activation key

Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.


Consult our Knowledge Base to quickly find the information you need!

Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.


Training

To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.

New! Stay up to date with the latest tax and form changes by attending one of our Canatx T2 Update sessions in June! Click the following link to learn more: https://shop.wolterskluwer.ca/en/cantax-t2-2021.html.


Videos Available on our Web Site!

To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!