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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2020-Dec.-2
Corporate Taxprep
Corporate Taxprep 2020 v.2.0 Launch
We are pleased to announce the release of Corporate Taxprep 2020 v.2.0.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2018, and ending on or before May 31, 2021.
The CD-ROMs will be shipped starting the week of December 6, 2020.
What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2020 v.2.0.
To learn more about Corporate Taxprep and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Online Seminar – Taxprep T2 Update – with COVID Measures
Our Corporate Taxprep seminars offer more than just a discussion of what's new - we'll show you exactly how the latest tax, form and software changes will impact the preparation of your returns in Corporate Taxprep.
In this informative and interactive full-day session, our expert presenters will guide you through what's new in corporate tax compliance and highlight features in Corporate Taxprep to help you prepare your corporate returns more efficiently.
Register Today for this Online Seminar!
Training
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Corporate Taxprep 2020 v.2.0 Launch
We are pleased to announce the release of Corporate Taxprep 2020 v.2.0.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2018, and ending on or before May 31, 2021.
| IMPORTANT! The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The CD-ROMs will be shipped starting the week of December 6, 2020.
What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2020 v.2.0.
- E-Signature
The e-Signature feature was added to forms that can be electronically signed in Corporate Taxprep.
- New engagement letter
A new Engagement Letter has been added and allows you and your client to sign an agreement with respect to the engagement relating to corporation income tax preparation.
- Form T1134 update
Form T1134 has been updated and the information that must now be entered include important modifications for corporations with a taxation year starting after 2020.
- Addition of new Québec forms in a future version 2.1 2020
We expect to add four Revenu Québec forms in a future version 2.1 2020 which should be available at the end of February 2020.
To learn more about Corporate Taxprep and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Online Seminar – Taxprep T2 Update – with COVID Measures
Our Corporate Taxprep seminars offer more than just a discussion of what's new - we'll show you exactly how the latest tax, form and software changes will impact the preparation of your returns in Corporate Taxprep.
In this informative and interactive full-day session, our expert presenters will guide you through what's new in corporate tax compliance and highlight features in Corporate Taxprep to help you prepare your corporate returns more efficiently.
Register Today for this Online Seminar!
Training
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.