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Hot topics - Week of December 8, 2024
New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET.
Note:
 Cantax, CCH AnswerConnectAliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
Date: 2021-Apr.-30
Cantax T2/T2Plus
Troubleshooting Memos

2021-April-30 Versions
Schedule 8, Capital cost allowance (CCA) – The 2021 Federal Budget introduces an immediate expensing measure allowing for a deduction of up to $1.5 million for Canadian-controlled private corporations (CCPC)

20.2.3xx.135
20.2.3xx.126
2021-April-15
Schedule 387, Manitoba Small Business Venture Capital Tax Credit – For a tax year ending after December 31, 2020, the credit earned in the current tax year (line 120) and the credit claimed in the current year (line 2C) are incorrect

2021-February-25
The amount of eligible SR&ED expenditures in Schedules 508 and 566 is too high when contributions to agricultural organizations for SR&ED are incurred during the taxation year

2020-December-10
Schedule 411, Saskatchewan Corporation Tax Calculation – Decrease in the lower tax rate for tax years ending after September 30, 2020

20.2.3xx.126
20.1.3xx.104
20.1.3xx.100
2020-September-10
COVID-19 – Balance-due date applicable to the tax balance of Parts other than Part I of the Act, including instalments owed to the federal government, extended to September 30, 2020

20.1.3xx.104
20.1.3xx.100
2020-August-13
COVID-19 – Balance-due dates applicable to some tax balances payable and tax instalments owed to the federal and Alberta governments deferred to September 30, 2020

2020-July-30
T2 Jacket – In the first tax year of a corporation starting after 2018, the calculation of the ERDTOH on line 520 is incorrect for a CCPC that elected under subsection 89(11) ITA not to be a CCPC.

20.1.3xx.104
20.1.3xx.100
2019

To view the Cantax T2 and T2Plus Troubleshooting Memos, consult the Knowledge Base.