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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!
New telephone schedule for our teams

Mondays and Tuesdays
8:30 a.m. to 6 p.m. (ET)

Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform).

Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET.
Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2021-Apr.-30
Corporate Taxprep
Troubleshooting Memos

Articles relating to the Troubleshooting Memos have been added to the Knowledge Base.

2021-April-30 Versions
Schedule 8 – 2021 Federal Budget – Introduction of an immediate expensing measure allowing for a deduction of up to $1.5 million for Canadian-controlled private corporations (CCPC)

2020 v.2.x
2021-April-15
Schedule 387 – For a tax year ending after December 31, 2020, the credit earned in the current tax year (line 120) and the credit claimed in the current year (line 2C) are incorrect

2021-April-5
CO-1029.8.36.II – The tax credit is not calculated according to the increase in the tax rates announced in the Québec Budget tabled on March 25, 2021 2020 v.2.1
CO-771 – Increase in the small business deduction (SBD) rate for the taxation year ending after March 25, 2021 2020 v.2.x
CO-1029.8.33.6 – Increase in the rate of the tax credit on line 91 for a qualified expenditure incurred after March 25, 2021, with respect to certain qualified training periods started after March 25, 2021

2021-February-24
The amount of eligible SR&ED expenditures in Schedules 508 and 566 is too high when contributions to agricultural organizations for SR&ED are incurred during the taxation year

2021-January-7
Schedule 322 – The rate used to calculate tax at the higher rate is incorrect for taxation years ending after December 31, 2020.

2020 v.2.0
2020-December-11
Error message when opening the diagnostics pane or when opening a client file because a customized diagnostic is missing or not found

2020-December-10
The N1 diagnostic prevents the electronic filing and printing of the Bar codes and RSI for the T2 and AT1 returns even when no Mandatory modification diagnostics appear

2020-December-9
Schedule 411 – Reduction in the Saskatchewan lower tax rate for taxation years ending after September 30, 2020

2020 v.1.x
2020 v.2.0
2020-December-4
Network Versions – Cannot start Corporate Taxprep 2020 v.1.x following the installation of version 2.0 because the data from the network configuration is invalid or corrupted

2020-September-30
Capital Cost Allowance (CCA) Workchart – Incorrect calculation of the amount on line E used to calculate the additional CCA of 60% for Québec for qualified property acquired after November 20, 2018

2019 v.2.x
2020 v.1.x
2020-September-9
COVID-19 – Balance-due day applicable to the tax balance of Parts other than Part I of the Act, including instalments payable to the federal government, extended to September 30, 2020

2020 v.1.x
2020-August-13
COVID-19 – Balance-due dates deferred to September 30, 2020 for some tax balances payable, including tax instalments, owed to the federal, Alberta and Québec governments

2020-July-30
T2 Return – In the first tax year of a corporation starting after 2018, the calculation of the ERDTOH on line 520 is incorrect for a CCPC that elected under subsection 89(11) ITA not to be a CCPC.

2019 v.1.1
2019 v.2.x
2020 v.1.x
2020-June-23
Client Letter Worksheet – The balance of income tax owing in the COVID-19 subsection is incorrect in the CO-17 – Internet filing section when an amount is entered or calculated on line 440 of the CO-17 return.

2020 v.1.0

To view the Corporate Taxprep Troubleshooting Memo, consult the Knowledge Base.