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Hot topics - Week of January 12, 2025
Known Issue: CRA 503 Error when attempting to file slips
An issue when attempting to file slips may result in a CRA "503 error". This is due to a URL change on the Canada Revenue Agency's (CRA) website. To fix the issue, please follow the instructions outlined in the following article: CRA ERROR CODE 503.0 - The Web address for Federal EFILE does not redirect to the appropriate CRA page End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer its high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. New! Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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Date: 2020-June-22
Cantax T2/T2Plus
Cantax T2 20.1.3xx.100 Release!
We are pleased to announce that our Cantax T2 versions are now available for download.
This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2017, and will end on or before October 31, 2020.
The optical disks will be shipped the week of June 28, 2020.
Here is a summary of the main topics in the current version.
For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.
Activation key
Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos Available on our Web Site!
To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!
Cantax T2 20.1.3xx.100 Release!
We are pleased to announce that our Cantax T2 versions are now available for download.
This release of Cantax T2 and T2Plus can be used to prepare corporate income tax returns for taxation years that began on or after January 1, 2017, and will end on or before October 31, 2020.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The optical disks will be shipped the week of June 28, 2020.
Here is a summary of the main topics in the current version.
- General information
Having experienced consequences related to the current COVID-19 pandemic, the CRA has updated a limited number of elements of their assessment system at the beginning of June 2020. For this version, the CRA asked us not to perform any changes to forms or calculations relating to a CRA-administered topic except for the addition of Schedule 58 and of a line on Schedule 200. The objective of this strategy is to ensure that the program and the assessment system perform the same calculations. We invite you to consult the article Information relating to version 20.1.3xx.100 of Cantax T2 in our Knowledge Base for more information.
- Schedule 58, Canadian Journalism Labour Tax Credit (S58)
This new schedule is used to calculate the refundable labour tax credit for a qualifying journalism organization with a taxation year starting after December 31, 2018.
- AT1 Schedule 13, Alberta Capital Cost Allowance (AT1-S13)
In order to help you better monitor accelerated investment incentive properties, several columns have been added to the form.
For the latest information about this release, please refer to the Release Notes available from the Welcome box in the Cantax T2 program. This document is also on our Web site.
Activation key
Cantax T2 requires an activation key to install the software, which includes various modules. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T2 (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos Available on our Web Site!
To learn more about Cantax or to become familiar with the new features, consult the videos available at https://support.wolterskluwer.ca/!