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Web tickets and live chats are given priority over the phone calls. For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Most Consulted Articles in the Knowledge Base (as of April 30, 2024)
  1. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  2. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  3. The federal T1 return is rejected by the CRA with error code 43 in Taxprep or CCH iFirm Taxprep T1.
  4. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  5. CRA EFILE ERROR 16, how to fix it
  6. The federal T1 return is rejected by the CRA with error code 70127.
  7. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  8. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  9. The federal T1 tax return form is rejected by the CRA with error code 2197.
  10. How do I transfer unused tuition fees from a child to a parent in Taxprep or CCH iFirm Taxprep
  11. The federal T1 return is rejected by the CRA with error code 2252.
  12. The Québec TP1 return is rejected by Revenu Québec with error code TSTRUC.
  13. How to clear cache in Taxprep, Cantax and AliForm?
  14. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  15. T2017 Where do we enter the reserve amount of capital property in the first year for dispositions that are not QFFP, QSBCS, or to your child?
  16. T3 return rejected Efile error EF001184 & 710
  17. Is the Home Office product supported?
  18. How do I indicate that there was an involuntary separation for purposes of Schedule J?
  19. EFILE ERROR - 90315 - The federal T1 return is rejected by the CRA with error code 90315.
  20. How do I mention that there was an involuntary separation for purpose of the solidarity tax credit calculation?
  21. How do I transfer the disability amount for a dependant to the reporting taxpayer on line 31800 of Schedule 1?
  22. Where to enter a RL1 for a Ontario Resident?
  23. When launching the application, the message The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now? displays.
  24. The federal T1 return is rejected by the CRA with error code 43 in Cantax T1.
  25. How can I download old version of Cantax or Taxprep or Aliform programs?

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Date: 2020-May-27
Taxprep Forms
Release of Taxprep Forms 2019 v.4.0

We are pleased to announce the release of Taxprep Forms 2019 v.4.0 which is now available for download.

Please consult the table below to find out how to get version 4.0.

Version CD-ROMs Download from the Web site
Gold   X
Silver   X
Bronze   X

Important:
The minimum subscription term for this product is one year.
If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.

Download Now!

To review the updates and additions contained in version 4.0 of 2019, consult the Updates and Additions table.


End of support for Windows 7 and Windows Server 2008 R2 SP1

As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.

For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.


Consult our Knowledge Base to quickly find the information you need!

Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.


Activation Key

An activation key is required to install Taxprep Forms. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Taxprep Forms 2019, the activation key will not be required.


Training

To familiarize yourself with functionalities of the new enhanced Taxprep interface, consult the different videos available in the Taxprep Forms Help Centre.