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Hot topics - Week of December 22, 2024
Wolters Kluwer Canada wishes you Happy Holidays!
Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET) Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: Last week most consulted articles from our Knowledge Base
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Date: 2020-Feb.-4
Cantax T1Plus
Cantax T1Plus 2019 Release!
We are pleased to announce that our Cantax T1Plus (version 19.2.3xx.107) software is now available for download.
The optical disks will be shipped starting the week of February 9.
This first 2019 production release of Cantax T1Plus has been approved by the CRA for the 2019 tax year for filing purposes (paper and EFILE). Although most returns for 2019 can be prepared with this version of the program, some CRA forms have not yet been received.
For a list of the forms under review in this release, please refer to the "Forms Under Review" section in the Release Notes.
With the versions of Cantax T1Plus that include EFILE, forms and returns can now be EFILED to the CRA. The CRA will begin accepting transmission of the Authorization form (formerly Form T1013) on February 10, 2020. The Auto-fill T1 return (AFR) service will open on February 10, 2020. The CRA system will begin accepting EFILE Online transmissions of 2019 personal income tax returns on February 24, 2020.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, log on to your "Files Centre" from the "Cantax Downloads" page. In the Dashboard page, click the Activation Key(s) button in the "Download" section. If you have already installed a previous version of Cantax T1Plus 2019, the activation key will not be required.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Cantax Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://www.cantax.com!
Cantax T1Plus 2019 Release!
We are pleased to announce that our Cantax T1Plus (version 19.2.3xx.107) software is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The optical disks will be shipped starting the week of February 9.
This first 2019 production release of Cantax T1Plus has been approved by the CRA for the 2019 tax year for filing purposes (paper and EFILE). Although most returns for 2019 can be prepared with this version of the program, some CRA forms have not yet been received.
For a list of the forms under review in this release, please refer to the "Forms Under Review" section in the Release Notes.
With the versions of Cantax T1Plus that include EFILE, forms and returns can now be EFILED to the CRA. The CRA will begin accepting transmission of the Authorization form (formerly Form T1013) on February 10, 2020. The Auto-fill T1 return (AFR) service will open on February 10, 2020. The CRA system will begin accepting EFILE Online transmissions of 2019 personal income tax returns on February 24, 2020.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, log on to your "Files Centre" from the "Cantax Downloads" page. In the Dashboard page, click the Activation Key(s) button in the "Download" section. If you have already installed a previous version of Cantax T1Plus 2019, the activation key will not be required.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Cantax Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://www.cantax.com!