Troubleshooting Memo Update


	Show information Hot topics - Week of April 6, 2025 NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7! Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: How to Register With the Support Platform to Begin How to Open a Support Case or chat with a live agent How to Manage Your Support Cases: what happens after you submit a support case? How to Reset Your Support Platform Password This week most consulted articles from our Knowledge Base How do I register for the ''support.cch.com/oss/canada'' Support Platform? Cannot log in to the ''support.cch.com/oss/canada'' Support Platform CRA EFILE error code 2508 How to clear browser cache in Chrome or Edge Form T1198 Efile Diagnostic error #002025 (Cantax) or E779 (Taxprep-CCH Ifirm Taxprep) CCH iFirm Tax: How to send a return to Support Error 401 when downloading tax data (TaxprepConnect) in Québec (available in French only) How to configure the EFILE identification in CCH iFirm Taxprep? How to resolve the capital gain diagnostics E780, E1546 and E1547 concerning the periods when the slips do not provide the details? T5008 from download not being picked up and not being transferred to schedule 3.

Date: 2020-July-30

Cantax T1
Troubleshooting Memo Update

2020-July-30	Versions
COVID-19 – The deadline for filing returns, payment of the tax balance and instalments has been postponed – Special GSTC payment and increase in the CCB	2019
2020-June-23
EFILE SUM – When a taxpayer receives a T4 slip and an income amount is entered in box 81, the amount in box 50371 of the EFILE SUM form is incorrect for purposes of calculating pensionable earnings under the CPP.	2019 v.107 and subsequent
2020-June-3
COVID-19 – The filing deadline for income tax returns, balance-due day and the June 15, 2020 instalment payment dates have been postponed – Special GSTC payment and increase in the CCB	2019
2020-April-8
Line Climate Action Incentive from 2018 not carried forward on the 2020 instalment worksheet (INST)	19.1.3xx.100 19.2.3xx.107 19.3.3xx.111
2020-March-11
Schedule 6 – The base amount on line 24 of Schedule 6 is incorrect for Alberta residents	19.1.3xx.100 19.2.3xx.107
T2125 – The amount rolled forward on the line Work-in-progress (WIP) at the start of the year is incorrect
2020-February-28
Note that the problem, which was present from February 10 to February 28, 20020, has been corrected by the CRA: Auto-fill my return: In certain situations, an HBP or LLP refund repayment is required by error	19.2.3xx.107
The eNOA displays the incorrect digit at position 6 of the masked SIN
2020-February-21
Schedule 8 and Form RC381 – Post-bankruptcy return – Election to pay CPP Contributions on self-employment income in the pre-bankruptcy return	19.1.3xx.100 19.2.3xx.107
2020-February-12
Auto-fill my return (AFR) – The repayable balance at the end of the year for the Home buyer’s plan (HPB) or Life-long learning plan (LLP) is incorrect	19.2.3xx.107
2019-December-20
Schedule 14 – Removal of the climate action incentive for residents of New Brunswick and amount changes for Ontario, Manitoba and Saskatchewan residents	19.1.3xx.100

To view the Cantax T1Plus Troubleshooting Memo, consult the Knowledge Base.

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