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Hot topics - Week of December 8, 2024
New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2019-Dec.-4
Important - End of support for Windows 7 and
Windows Server 2008 R2 SP1
Dear Customer:
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mail copied below dated September 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Sincerely,
Wolters Kluwer Canada
E-mail sent on September 3, 2019
Dear Customer,
Microsoft will stop supporting Windows 7 and Windows Server 2008 R2 SP1 in January 2020. Since it is our policy to align our support of operating systems with software vendors, take note that the versions of our software applications that will be released starting in November 2019 will no longer support Windows 7 and Windows Server 2008 R2 SP1.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada
Windows Server 2008 R2 SP1
Dear Customer:
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mail copied below dated September 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Sincerely,
Wolters Kluwer Canada
E-mail sent on September 3, 2019
Dear Customer,
Microsoft will stop supporting Windows 7 and Windows Server 2008 R2 SP1 in January 2020. Since it is our policy to align our support of operating systems with software vendors, take note that the versions of our software applications that will be released starting in November 2019 will no longer support Windows 7 and Windows Server 2008 R2 SP1.
Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.
Sincerely,
Wolters Kluwer Canada