Chat with our virtual assistant
Hot Topics - Week of March 25, 2024
Support Centre open every Saturday until April 27
During the personal tax season, the Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET,  until the end of April to handle requests submitted by web tickets and live chats. Connect to our Support Platform to consult our virtual assistant, submit your requests and chat live with an agent!
Release dates calendar
Please consult our product calendar for release dates of all our software.
Most Consulted Articles in the Knowledge Base (as of March 28, 2024)
  1. Can we EFILE attached documents with T3 return?
  2. Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  3. T3 - can we e-file Form T1135?
  4. How to allocate income to partners in a T5013?
  5. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
  6. How do I download Taxprep?
  7. Can I EFILE the T3 return?
  8. How do I electronically transmit slips in Taxprep?
  9. How to configure the EFILE identification in CCH iFirm Taxprep?
  10. How do I edit letters in CCH iFirm Taxprep?
  11. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  12. Schedule 15 is not applicable to T3 return
  13. How do I change my activation key in Cantax?
Date: 2019-Dec.-4
Important - End of support for Windows 7 and
Windows Server 2008 R2 SP1


Dear Customer:

As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mail copied below dated September 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.

For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.

Sincerely,

Wolters Kluwer Canada


E-mail sent on September 3, 2019

Dear Customer,

Microsoft will stop supporting Windows 7 and Windows Server 2008 R2 SP1 in January 2020. Since it is our policy to align our support of operating systems with software vendors, take note that the versions of our software applications that will be released starting in November 2019 will no longer support Windows 7 and Windows Server 2008 R2 SP1.

Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.

Sincerely,

Wolters Kluwer Canada