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Hot topics - Week of October 13, 2024
New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2017-July-7
CCH Engagement
Microsoft Update Impacting Trial Balance Reports
Dear CCH Engagement Customer:
Important information: Following the latest CCH Engagement update, Microsoft® released a Microsoft Office update (365/2016) (Build #8201.2102, released on June 13, 2017) that has been negatively impacting some trial balance reports in CCH Engagement. When opening the impacted trial balance reports, the trial balance information will be duplicated.
We are currently working with Microsoft to identify the cause of the problem and will keep you informed of any development as soon as possible. In the meanwhile, the best way to address this issue is to delete or roll back the latest Microsoft update. We recommend that you do not save a trial balance report if, when you open it, you see that the information is duplicated. Once the update has been deleted, the report should reopen and refresh correctly. If you already saved a corrupted report, you will need to recreate the report after the update is deleted.
For more information on how to delete or rollback the Microsoft update, consult the Microsoft Knowledge Base Article on the topic.
Should you have any questions regarding this release, please contact the Support Centre at
1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Sincerely,
Wolters Kluwer
Microsoft Update Impacting Trial Balance Reports
Dear CCH Engagement Customer:
Important information: Following the latest CCH Engagement update, Microsoft® released a Microsoft Office update (365/2016) (Build #8201.2102, released on June 13, 2017) that has been negatively impacting some trial balance reports in CCH Engagement. When opening the impacted trial balance reports, the trial balance information will be duplicated.
We are currently working with Microsoft to identify the cause of the problem and will keep you informed of any development as soon as possible. In the meanwhile, the best way to address this issue is to delete or roll back the latest Microsoft update. We recommend that you do not save a trial balance report if, when you open it, you see that the information is duplicated. Once the update has been deleted, the report should reopen and refresh correctly. If you already saved a corrupted report, you will need to recreate the report after the update is deleted.
For more information on how to delete or rollback the Microsoft update, consult the Microsoft Knowledge Base Article on the topic.
Should you have any questions regarding this release, please contact the Support Centre at
1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Sincerely,
Wolters Kluwer