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Hot topics - Week of December 15, 2024
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Date: 2017-July-7
CCH Engagement
Microsoft Update Impacting Trial Balance Reports
Dear CCH Engagement Customer:
Important information: Following the latest CCH Engagement update, Microsoft® released a Microsoft Office update (365/2016) (Build #8201.2102, released on June 13, 2017) that has been negatively impacting some trial balance reports in CCH Engagement. When opening the impacted trial balance reports, the trial balance information will be duplicated.
We are currently working with Microsoft to identify the cause of the problem and will keep you informed of any development as soon as possible. In the meanwhile, the best way to address this issue is to delete or roll back the latest Microsoft update. We recommend that you do not save a trial balance report if, when you open it, you see that the information is duplicated. Once the update has been deleted, the report should reopen and refresh correctly. If you already saved a corrupted report, you will need to recreate the report after the update is deleted.
For more information on how to delete or rollback the Microsoft update, consult the Microsoft Knowledge Base Article on the topic.
Should you have any questions regarding this release, please contact the Support Centre at
1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Sincerely,
Wolters Kluwer
Microsoft Update Impacting Trial Balance Reports
Dear CCH Engagement Customer:
Important information: Following the latest CCH Engagement update, Microsoft® released a Microsoft Office update (365/2016) (Build #8201.2102, released on June 13, 2017) that has been negatively impacting some trial balance reports in CCH Engagement. When opening the impacted trial balance reports, the trial balance information will be duplicated.
We are currently working with Microsoft to identify the cause of the problem and will keep you informed of any development as soon as possible. In the meanwhile, the best way to address this issue is to delete or roll back the latest Microsoft update. We recommend that you do not save a trial balance report if, when you open it, you see that the information is duplicated. Once the update has been deleted, the report should reopen and refresh correctly. If you already saved a corrupted report, you will need to recreate the report after the update is deleted.
For more information on how to delete or rollback the Microsoft update, consult the Microsoft Knowledge Base Article on the topic.
Should you have any questions regarding this release, please contact the Support Centre at
1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.
Sincerely,
Wolters Kluwer