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Customer Service and Support
Important Notice: This section of the support site is archived.
You will now only find information about previous versions of our products. |
Date: 2026-Mar.-13
CCH Scan – Catalog Update (v.22.0.5.14)
Catalog updates must be installed to be able to process the new and revised forms for 2025 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.
The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.
Revised Forms
Reintroducing Telephone Support
As announced on February 18, 2026, you can now contact our support teams directly by phone Monday to Friday, from 10:00 a.m. to 5:00 p.m. (ET), when a live conversation is preferred.
Reintroducing phone support adds another way for you to engage with us, ensuring flexibility while maintaining the high level of service you expect.
To help you navigate the phone menu, we invite you to read the following article, which details all the available options: What are the phone menu options for 1-800-268-4522?
Digital support remains available
Our Knowledge Base, Support Platform, Virtual Agent, and Live Chat continue to provide convenient, efficient, and prioritized ways to get help.
Register for our Support Platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
If you have any questions, please do not hesitate to contact the CCH Scan Support team by submitting a support ticket.
Catalog updates must be installed to be able to process the new and revised forms for 2025 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.
The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.
Revised Forms
| Document Name | Title or Description of the Document |
| T2125 | Statement of Business or Professional Activities |
| T776 | Statement of Real Estate Rentals |
| T2042 | Statement of Farming Activities |
| T2121 | Statement of Fishing Activities |
| T5013 | Statement of Partnership Income |
| RL-15 Slip | Amounts Allocated to the Members of a Partnership |
Reintroducing Telephone Support
As announced on February 18, 2026, you can now contact our support teams directly by phone Monday to Friday, from 10:00 a.m. to 5:00 p.m. (ET), when a live conversation is preferred.
Reintroducing phone support adds another way for you to engage with us, ensuring flexibility while maintaining the high level of service you expect.
To help you navigate the phone menu, we invite you to read the following article, which details all the available options: What are the phone menu options for 1-800-268-4522?
Digital support remains available
Our Knowledge Base, Support Platform, Virtual Agent, and Live Chat continue to provide convenient, efficient, and prioritized ways to get help.
Register for our Support Platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
If you have any questions, please do not hesitate to contact the CCH Scan Support team by submitting a support ticket.