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Customer Service and Support
Important Notice: This section of the support site is archived.
You will now only find information about previous versions of our products. |
Corporate Taxprep 2025 v.2.0 Launch
We are pleased to announce the release of Corporate Taxprep 2025 v.2.0.
This version can be used to prepare corporate tax returns for taxation years beginning on or after January 1, 2023, and ending on or before May 31, 2026.
| IMPORTANT! The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register for our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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What's new in this version
The following is a brief summary of the changes included in Corporate Taxprep 2025 v.2.0.
The following forms have been added to the program:
- Schedule 74, Clean Hydrogen Investment Tax Credit
- CO-1029.8.36.EK, Cumulative Limit Allocation Agreement for the Tax Credit Related to Resources
- RD-1029.8.CR, Tax Credit for R&D and Pre-commercialization
- RD-1029.8.EN, Agreement Regarding the Expenditure Limit for the R&D and Pre-commercialization Tax Credit
- TP-1029.8.BE, Foreign Property Holding Return
Online Request to Get a Web Access Code
Fields related to the last notice of assessment or notice of reassessment issued by the CRA have been added to the form.
Any online request for a WAC will now use these fields.
Request to Cancel Authorization for a Representative
Modifications have been made to the form, as it is no longer possible to cancel authorizations of other representatives or a group’s authorization through the electronic transmission of the form.
Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offer their high-quality service exclusively through digital channels, and no longer offer incoming phone support.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Register now to our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Key
Corporate Taxprep requires an activation key to install the program and related optional modules (Specialized Information, Corporation Internet Filing or Network). If you choose to use them, simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Corporate Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.