Hot topics - Week of February 2, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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System Requirements
To correctly execute the latest version of Personal Taxprep, your computer system must have the following:
Dual Core processor (Quad Core processor is recommended)
- Windows 10 (64-bit) Pro and Enterprise Editions*
- Windows 11 (64-bit) Pro Edition*
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Remote Desktop Services in Windows Server 2016, 2019 and 2022
- Citrix Virtual Apps and Desktops 7 2308
A minimum of 4 GB of RAM is required.
Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your
operating system for minimum and recommended RAM requirements.
Microsoft .Net 8.0 or higher is required.
- NTFS
- FAT32
- exFAT
- An Internet connection is required to use the various electronic services provided by Personal Taxprep.
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Microsoft Edge WebView2 Evergreen Runtime is required
(https://developer.microsoft.com/en-us/microsoft-edge/webview2/).
If you can access the CRA’s Represent a client service with your Web browser, you should be able to
use TaxprepConnect with your configuration.
If you are using the Microsoft Edge Web browser, make sure that you are using version 80 or more recent to open a new
window when authenticating to the CRA’s Represent a client service in Taxprep. Otherwise, the window will
open in a new tab.