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End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: This week most consulted articles from our Knowledge Base
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System Requirements
To correctly execute the latest version of Personal Taxprep, your computer system must have the following:
Dual Core processor (Quad Core processor is recommended)
- Windows 10 (64-bit) Pro and Enterprise Editions*
- Windows 11 (64-bit) Pro Edition*
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Remote Desktop Services in Windows Server 2016, 2019 and 2022
- Citrix Virtual Apps and Desktops 7 2308
A minimum of 4 GB of RAM is required.
Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your
operating system for minimum and recommended RAM requirements.
Microsoft .Net 8.0 or higher is required.
- NTFS
- FAT32
- exFAT
- An Internet connection is required to use the various electronic services provided by Personal Taxprep.
-
Microsoft Edge WebView2 Evergreen Runtime is required
(https://developer.microsoft.com/en-us/microsoft-edge/webview2/).
If you can access the CRA’s Represent a client service with your Web browser, you should be able to
use TaxprepConnect with your configuration.
If you are using the Microsoft Edge Web browser, make sure that you are using version 80 or more recent to open a new
window when authenticating to the CRA’s Represent a client service in Taxprep. Otherwise, the window will
open in a new tab.