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Hot topics - Week of September 29, 2024
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets. This week most consulted articles from our Knowledge Base
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Date: 2024-Sep.-4
Important Reminder: Email support has been replaced with Support Ticket system
Dear Valued Customer,
We want to remind you that email support service from Customer Service and Support Centre has been replaced with our support ticketing system and chat feature to provide you with faster and more efficient service! As a result, requests submitted by email are no longer monitored or processed.
If you haven't already done so, register to our Support Platform to easily submit, modify, and track all your tickets from a single online location. You will receive notifications as soon as your requests are handled by our support agents and your issues are resolved.
We value your business and look forward to continuing to serve you.
Dear Valued Customer,
We want to remind you that email support service from Customer Service and Support Centre has been replaced with our support ticketing system and chat feature to provide you with faster and more efficient service! As a result, requests submitted by email are no longer monitored or processed.
If you haven't already done so, register to our Support Platform to easily submit, modify, and track all your tickets from a single online location. You will receive notifications as soon as your requests are handled by our support agents and your issues are resolved.
We value your business and look forward to continuing to serve you.