Hot topics - Week of September 1st, 2024
New telephone schedule for our teams
Monday to Wednesday 8:30 a.m. to 6 p.m. (ET) Register with our Support Platform to contact us by creating a web ticket. Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, between 8:30 a.m. and 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are now only supported by web tickets. This week's most consulted articles from our Knowledge Base
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Date: 2024-July-15
Cantax - Important Update: Changes to Customer Support Channels
Dear Wolters Kluwer Customer,
Over the past ten months, Wolters Kluwer Canada customers have increasingly chosen to submit their customer support cases through our web ticketing system (the “Support Platform”).
Starting July 22, 2024, Wolters Kluwer Canada will transition to providing customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed. The Wolters Kluwer Canada team of support experts will review web tickets and respond to each web ticket in the most appropriate way to resolve the query (which may include phone call-backs or web tickets).
All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register with the Support Platform by consulting Register with our Support Platform.
Dear Wolters Kluwer Customer,
Over the past ten months, Wolters Kluwer Canada customers have increasingly chosen to submit their customer support cases through our web ticketing system (the “Support Platform”).
Starting July 22, 2024, Wolters Kluwer Canada will transition to providing customer support for Cantax exclusively through web tickets and chats on the Support Platform. This transition is part of Wolters Kluwer Canada’s ongoing investment in digital strategy and customer experience. The Support Platform is designed to ensure customers can quickly access helpful information whenever needed. The Wolters Kluwer Canada team of support experts will review web tickets and respond to each web ticket in the most appropriate way to resolve the query (which may include phone call-backs or web tickets).
All customers must be registered on the Support Platform in order to submit, modify, and track their support cases. You can register with the Support Platform by consulting Register with our Support Platform.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
We believe these changes will enhance your customer service experience, as they have for many customers already using the Wolters Kluwer Canada Support Platform. We value your business and look forward to continuing to serve you through these enhanced customer support options.
Wolters Kluwer Canada
Wolters Kluwer Canada