Hot topics - Week of February 9, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer their high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details. Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system. Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. This week most consulted articles from our Knowledge Base
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Date: 2025-Jan.-15
Corporate Taxprep
Troubleshooting Memos
To view the Corporate Taxprep Troubleshooting Memos, consult the Knowledge Base.
Troubleshooting Memos
2025-January-15 | Versions |
Schedule 63 – The current version of Schedule 63 does not take into account the 2024 and 2025 payment rates |
2024 v.2.x 2024 v.1.0 2023 v.2.0 |
2025-January-10 | |
Schedule 8 WORKCHART – Copies for class 10.1 property that was a DIEP in the preceding year are not retained when rolling forward the client file |
2024 v.2.0 2024 v.1.0 2023 v.2.0 2023 v.1.x |
2024-December-19 | |
Schedule 8 WORKCHART – Incorrect calculation of the amount on line 217 when acquiring DIEP in a short taxation year |
2024 v.2.0 2024 v.1.0 |
2024-September-16 | |
Schedule 8 WORKCHART – Incorrect calculation of amounts on lines 10a and 10d when an adjustment relating to DIEP is entered on line 3c in certain situations |
2024 v.1.0 |
2024-May-24 | |
CO-1029.8.36.FO – The applicability of Part 2 of the form is not properly executed for some employees |
2024 v.1.0 |
To view the Corporate Taxprep Troubleshooting Memos, consult the Knowledge Base.