NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter.

End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

Watch videos to find out everything you need to know about the support platform:

• How to Register With the Support Platform to Begin
• How to Open a Support Case or chat with a live agent
• How to Manage Your Support Cases: what happens after you submit a support case?
• How to Reset Your Support Platform Password

This week most consulted articles from our Knowledge Base

1. Form T1198 Efile Diagnostic error #002025 (Cantax) or E779 (Taxprep-CCH Ifirm Taxprep)
2. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
3. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
4. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
5. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
6. CCH iFirm Tax: How to send a return to Support
7. When will changes in the capital gains inclusion rate be updated in the program?
8. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
9. How to configure the EFILE identification in CCH iFirm Taxprep?
10. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
11. CRA EFILE ERROR 95365 What can I do to correct it?
12. How to resolve the capital gain diagnostics E780, E1546 and E1547 concerning the periods when the slips do not provide the details?