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Hot topics - Week of May 13, 2024
CCH iFirm Taxprep T2: Server error 109 (Update: May 17, 2024)
Some CCH iFirm Taxprep T2 customers are receiving error message 109 when downloading T2 data through the Auto-fill my return (AFR) service. This error comes from the CRA's servers, and their IT team is actively working to resolve the issue. We will notify you via this banner as soon as the problem has been resolved. Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable. Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat? Most consulted articles in the Knowledge Base (as of May 17, 2024)
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Date: 2023-Dec.-12
CCH ProSystem fx PDFlyer Version 20 Release
We are pleased to announce the release of CCH ProSystem fx PDFlyer version 20.
This version is now available for download.
Review your Documentation
Before you install this latest release, please review the documentation thoroughly, including the Release Notes, available for download.
Please note that the CCH ProSystem fx PDFlyer product and related documentation are available by download only.
If you have any questions, please do not hesitate to call the Support Centre at 1-800-268-4522 or register to our Support Platform and submit a support ticket.
New in this version
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that as of December 1, 2023, email support service will be discontinued and replaced by support tickets created from the new platform.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Wolters Kluwer Canada
We are pleased to announce the release of CCH ProSystem fx PDFlyer version 20.
This version is now available for download.
| Download Now! |
Review your Documentation
Before you install this latest release, please review the documentation thoroughly, including the Release Notes, available for download.
Please note that the CCH ProSystem fx PDFlyer product and related documentation are available by download only.
If you have any questions, please do not hesitate to call the Support Centre at 1-800-268-4522 or register to our Support Platform and submit a support ticket.
New in this version
- CCH ProSystem fx PDFlyer Supports New Adobe® Acrobat® 64-bit User Experience
Adobe Acrobat DC 64-bit User Experience is now supported.
New: Introducing Wolters Kluwer Support Platform
As part of our commitment to service, Wolters Kluwer is pleased to announce the launch of our new Support Platform.
Register to our Support Platform to submit, modify and track all your support requests in a single location. A chat feature powered by our virtual assistant is also included, with access to over 40,000 articles from our knowledge base to ensure your inquiries are addressed promptly. Note that as of December 1, 2023, email support service will be discontinued and replaced by support tickets created from the new platform.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
Wolters Kluwer Canada