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Hot topics - Week of May 4, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: Last week most consulted articles from our Knowledge Base
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Date: 2023-Mar.-8
CCH Scan – Catalog Update (v.19.1.6.13)
Catalog updates must be installed to be able to process the new and revised forms for 2022 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.
The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.
Revised Forms
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
If you have any questions, please do not hesitate to contact the CCH Scan Support team by e-mail at csupport@wolterskluwer.com or by phone at 1-800-268-4522.
Catalog updates must be installed to be able to process the new and revised forms for 2022 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.
The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.
Revised Forms
| Document Name | Title or Description of the Document |
| RL-1 Slip | Employment and Other Income |
| RL-2 Slip | Retirement and Annuity Income |
| RL-7 Slip | Investments in an Investment Plan |
| RL-8 Slip | Amount for Post-Secondary Studies |
| RL-11 Slip | Flow-Through Shares |
| RL-15 Slip | Amounts Allocated to the Members of a Partnership |
| RL-16 Slip | Trust Income |
| RL-18 Slip | Securities Transactions |
| RL-22 Slip | Employment Income Related to Multi-Employer Insurance Plans |
| RL-24 Slip | Childcare Expenses |
| RL-25 Slip | Income From a Profit-Sharing Plan |
| RL-27 Slip | Government Payments |
| RL-31 Slip | Information About a Leased Dwelling |
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
If you have any questions, please do not hesitate to contact the CCH Scan Support team by e-mail at csupport@wolterskluwer.com or by phone at 1-800-268-4522.