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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2023-Feb.-8
Personal Taxprep
Release of Version 2.0 of Personal Taxprep 2022
We are pleased to announce the release of version 2.0 of Personal Taxprep 2022, which is now available for download.
The CD-ROMs will be shipped starting the week of February 12, 2023.
This version contains most of the forms released by the tax authorities for the 2022 taxation year. These forms were approved and allow you to file income tax returns for taxpayers who do not require the forms listed in the Calculations and Forms Under Review section of the Release Notes. In addition, returns can be EFILED with this version of Personal Taxprep. For information on the transmission system schedule, please refer to the Electronic Filing section of the Release Notes.
Here is a brief summary of the main changes:
For more information with regards to these changes, consult the Release Notes.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2022, the activation key will not be required.
Personal Taxprep Update
Register today and get the latest information on tax and form changes when you attend the Tax Update for Personal Taxprep Users virtual seminar. Save your place: there is one event left! This virtual seminar is delivered over two half-days. This means you do not need to spend an entire day online. In addition to discussing 2022 tax changes (including the new Underused Housing Tax), we will review software tips, as well as changes to the CRA’s e-services and the latest updates to its administrative policies. Note that we will also delve into some best practices with respect to preparing personal tax returns.
Click here to register.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 2.0 of Personal Taxprep 2022
We are pleased to announce the release of version 2.0 of Personal Taxprep 2022, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The CD-ROMs will be shipped starting the week of February 12, 2023.
This version contains most of the forms released by the tax authorities for the 2022 taxation year. These forms were approved and allow you to file income tax returns for taxpayers who do not require the forms listed in the Calculations and Forms Under Review section of the Release Notes. In addition, returns can be EFILED with this version of Personal Taxprep. For information on the transmission system schedule, please refer to the Electronic Filing section of the Release Notes.
Here is a brief summary of the main changes:
- T777 – The section Calculation of the mobility for an eligible tradesperson deduction has been added. This deduction is directed to tradespersons and apprentices working in the construction industry.
- Climate action incentive – Three new provinces will receive these payments: Prince Edward Island, Nova Scotia and Newfoundland and Labrador.
- TP-130.AD and TP-130.EN – New Québec forms for immediate expensing
For more information with regards to these changes, consult the Release Notes.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Personal Taxprep 2022, the activation key will not be required.
Personal Taxprep Update
Register today and get the latest information on tax and form changes when you attend the Tax Update for Personal Taxprep Users virtual seminar. Save your place: there is one event left! This virtual seminar is delivered over two half-days. This means you do not need to spend an entire day online. In addition to discussing 2022 tax changes (including the new Underused Housing Tax), we will review software tips, as well as changes to the CRA’s e-services and the latest updates to its administrative policies. Note that we will also delve into some best practices with respect to preparing personal tax returns.
Click here to register.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.