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Hot topics - Week of April 6, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: Last week most consulted articles from our Knowledge Base
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Date: 2023-Jan.-30
Taxprep for Trusts
Release of Taxprep for Trusts 2023 v.1.0
We are pleased to announce the release of Taxprep for Trusts 2023 v.1.0.
This program can now be downloaded from our Web site.
The CD-ROMs will be shipped starting the week of February 5, 2023.
This version includes several updates and enhancements. Consult the Release Notes for more information.
To learn more about Taxprep for Trusts and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Activation Key
An activation key is required to install Taxprep for Trusts. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Taxprep for Trusts 2023 v.1.0
We are pleased to announce the release of Taxprep for Trusts 2023 v.1.0.
This program can now be downloaded from our Web site.
| IMPORTANT! The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The CD-ROMs will be shipped starting the week of February 5, 2023.
This version includes several updates and enhancements. Consult the Release Notes for more information.
To learn more about Taxprep for Trusts and the new features, consult the program's Help as well as the Release Notes and QuickStart Guide available in the Professional Centre (accessible by clicking the Menu button).
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Activation Key
An activation key is required to install Taxprep for Trusts. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.