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Hot topics - Week of April 22, 2024
Support Centre open every Saturday until April 27
The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 25, 2024)
  1. Is it possible to Efile attachments with the T1 or TP1?
  2. EFILE ERROR - 149-S – The federal T1 return is rejected by the CRA with error code 149-SCRA
  3. T1- How to adress the Efile error T815
  4. How to clear cache in Taxprep, Cantax and AliForm?
  5. How to add a licence or security role in CCH iFirm
  6. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  7. I get diagnostic E1515.
  8. EFILE ERROR - 90315 - The federal T1 return is rejected by the CRA with error code 90315.
  9. When do I file the designation of a principal residence (Form T2091)?
  10. The federal T1 return is rejected by the CRA with error code 2252.
  11. Why are the expenses for care claimed instead of the disability amount?
  12. Can a taxpayer claim the Canadian caregiver amount (line 307 of Schedule 1) for a parent with no physical or mental impairment?
  13. The federal T1 return is rejected by the CRA with error code 43 in Cantax T1.
  14. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
Date: 2022-Dec.-19
Personal Taxprep
System Requirements

To correctly execute the latest version of Personal Taxprep, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (64-bit) except for Education and Home Editions*
  • Windows 11 (64-bit) except for Education and Home Editions*
  • Windows Server 2012 R2
    (As of October 2023, our programs will no longer support this OS.)
  • Windows Server 2016
  • Windows Server 2019
  • Remote Desktop Services in Windows Server 2012 R2, 2016 and 2019
  • Citrix XenApp 7.11
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,
consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
RAM

A minimum of 4 GB of RAM is required.

Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your operating system for minimum and recommended RAM requirements.

Microsoft .Net Framework

Microsoft .Net 6.0.2 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
Internet Connection
Browser configuration required to use the TaxprepConnect download service

If you can access the CRA’s Represent a client service with your Web browser, you should be able to use TaxprepConnect with your configuration.

If you are using the Microsoft Edge Web browser, make sure that you are using version 80 or more recent to open a new window when authenticating to the CRA’s Represent a client service in Taxprep. Otherwise, the window will open in a new tab.