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During the personal tax season, the Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET,  until the end of April to handle requests submitted by web tickets and live chats. Connect to our Support Platform to consult our virtual assistant, submit your requests and chat live with an agent!
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Please consult our product calendar for release dates of all our software.
Most Consulted Articles in the Knowledge Base (as of March 28, 2024)
  1. Can we EFILE attached documents with T3 return?
  2. Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  3. T3 - can we e-file Form T1135?
  4. How to allocate income to partners in a T5013?
  5. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
  6. How do I download Taxprep?
  7. Can I EFILE the T3 return?
  8. How do I electronically transmit slips in Taxprep?
  9. How to configure the EFILE identification in CCH iFirm Taxprep?
  10. How do I edit letters in CCH iFirm Taxprep?
  11. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  12. Schedule 15 is not applicable to T3 return
  13. How do I change my activation key in Cantax?
Date: 2022-Dec.-12
Cantax FormMaster
Microsoft .net 6.0.2 or a higher version required for the next Cantax FormMaster releases

Dear Cantax FormMaster customers,

In order to ensure a smooth installation of the upcoming Cantax FormMaster product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Cantax FormMaster.

If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Cantax FormMaster and will prevent you from completing the installation of the tax program:



To avoid complications during the installation process of Cantax FormMaster, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.

If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.

If you have any questions, please contact the Support Center by email at csupport@wolterskluwer.com or by phone at 1-800-268-4522.

Wolters Kluwer Canada