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Hot Topics of the Week - February 26, 2024
Release Dates Calendar
Consult our product calendar for the next release dates of all our software.
Support Available every Saturday starting February 24!
During the personal tax season, the Support Centre will be open every Saturday until the end of April to handle requests submitted by web tickets and live chats:
  • From February 24, 2024 to April 27, 2024
  • 10 a.m. to 5 p.m. ET
Visit our Support platform to consult our virtual assistant, submit your requests and chat live with an agent. 
Most consulted articles in the knowledge base (as of March 2, 2024)
  1. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for new commers
  2. How do I edit letters in CCH iFirm Taxprep?
  3. Taxprep T3, BENEF forms - Information about beneficiaries doesn't appear on Schedule 15
  4. How do I download Cantax?
  5. When launching the application, the message ''The location of the transmission database is not properly specified or is unavailable. Would you like to specify it now?'' displays.
  6. How do I register to the new '''' Support Platform?
  7. How do I reset the password for the CCH iFirm Admin profile?
  8. How to add a licence or security role in CCH iFirm?
  9. What is the T3 Schedule 15, how do I prepare it, and can I enter the required information before the release of the 2024 version?
Date: 2022-Dec.-12
Cantax FormMaster
Microsoft .net 6.0.2 or a higher version required for the next Cantax FormMaster releases

Dear Cantax FormMaster customers,

In order to ensure a smooth installation of the upcoming Cantax FormMaster product versions, the Microsoft .net 6.0.2 software environment (or a higher version) must be installed on your computer prior to the installation of Cantax FormMaster.

If Microsoft .net 6.0.2 or a higher version has not been installed, the following error message will appear when installing Cantax FormMaster and will prevent you from completing the installation of the tax program:

To avoid complications during the installation process of Cantax FormMaster, please make sure that Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) is installed on your computer.

If you notice that Microsoft .net 6.0.2 or a higher version is not installed, please consult the procedure described in the article How to install Microsoft .net 6.0.2 or a higher version (Microsoft Windows Desktop Runtime - 6.0.x (x64)) available in our knowledge base.

If you have any questions, please contact the Support Center by email at or by phone at 1-800-268-4522.

Wolters Kluwer Canada