Chat with our virtual assistant
Hot topics - Week of April 15, 2024
Support Centre open every Saturday until April 27
The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 19, 2024)
  1. How do I change the activation key used by Taxprep?
  2. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  3. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  4. How to clear cache in Taxprep, Cantax and AliForm?
  5. How do I designate a property as a principal residence for all years owned?
  6. How do I update my support case on the ''support.cch.com/oss/canada'' Support Platform?
  7. CRA EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  8. CRA EFILE ERROR 16, how to fix it
  9. How do I import data into a Taxprep tax return?
  10. How to configure the EFILE identification in CCH iFirm Taxprep?
  11. When do I file the designation of a principal residence (Form T2091)?
  12. How to report foreign employment income in Cantax T1?
  13. T1- How to adress the Efile error T815
  14. How do I add new users in CCH iFirm?
  15. How can I download old version of Cantax or Taxprep programs?
  16. Cantax T1 - Where to enter the Medical Traveling expense, where to enter the mileage for travelling for medical reason
  17. The federal T1 return is rejected by the CRA with error code 43.

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements

View By Product

CCH iFirm
CCH iFirm CCH iFirm Taxprep T1 CCH iFirm Taxprep T2 CCH iFirm Taxprep T3 CCH iFirm Taxprep Forms
Taxprep Cantax AliForm CCH Accountants' Suite
Date: 2022-Aug.-16
End of support for Windows 8.1 and Windows Server 2012 R2

Important: Please note that the customers using CCH iFirm products are not affected by this announcement.

Dear Customer,

Microsoft will stop supporting Windows 8.1 in January 2023 as well as Windows Server 2012 R2 as of October 2023.

Since it is our policy to align our support of operating systems with software vendors, versions of our software applications that will be released starting in November 2022 will no longer support Windows 8.1 and versions that will be released starting in October 2023 will no longer support Windows Server 2012 R2.

Please feel free to contact our technical support team by phone at 1-800-268-4522 or by e-mail to csupport@wolterskluwer.com if you have any questions.

Sincerely,

Wolters Kluwer Canada