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Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)
  • Tuesday, December 24, 2024: Closing at 2:00 p.m.
  • Wednesday, December 25, 2024: Closed
  • Thursday, December 26, 2024: Closed
  • Tuesday, December 31, 2024: Closing at 4:00 p.m.
  • Wednesday, January 1, 2025: Closed
Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
This week most consulted articles from our Knowledge Base
  1. How do I install a network version of Taxprep?
  2. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  3. How do I download Taxprep?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  6. How to configure the EFILE identification in CCH iFirm Taxprep?
  7. How do I reset my password for CCH iFirm?
  8. Install local Taxprep and get the activation key
  9. How to add a licence or security role in CCH iFirm
  10. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
  11. How to set up Taxprep Connect and Cantax AFR download to use the system default browser
  12. Where can I find the release notes for CCH iFirm?
Date: 2021-Dec.-9
CCH Scan Version 18.0 Release

We are pleased to announce the release of CCH Scan version 18.0.
This version is now available for download.

Download Now!


Review your Documentation

Before you install this latest release, please review the documentation thoroughly, including the Release Notes, available for download. If you have any questions, please do not hesitate to call the Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.


New Enhancements

A summary of the key enhancements is provided below. Please review the Release Notes for more details.

CCH Scan

  • CCH Scan Administrator no longer supports 32-bit operating systems
    CCH Scan Administrator no longer supports installation on a 32-bit Windows® operating system. CCH Scan Workstation, on the other hand, still supports installation on both 32-bit and 64-bit operating systems.

  • Retain Color option added to the Folder Settings tab in CCH Scan Administrator
    An option to retain colour on images has been added in the Folder Settings tab in CCH Scan Administrator.

  • Sort child bookmarks added to the Folder Settings tab in CCH Scan Administrator
    An option to sort child bookmarks has been added in the Folder Settings tab in CCH Scan Administrator.

  • Submitting multiple issues and files using the Upload File to Wolters Kluwer option
    CCH Scan now allows you to submit multiple issues and multiple files for review by the CCH Scan Catalog team.

  • Print a specified number of target sheets
    You can now specify the number of target sheets to print.

CCH® Prosystem fx Funnel

  • Enhanced Navigation Pane
    The navigation pane includes the following updates:
    • Multiple pages selected to be moved are now easier to identify.
    • When moving one or more pages, arrows indicate the new location of the pages being moved.
    • Thumbnails are no longer skewed.

  • Option to delete input files after import
    An option to delete input files after they have been imported has been added to the PDF Viewer to assist in file security and retention.

  • New right-click menu options on the navigation pane
    The following options are now available when you right-click a page in the navigation pane:
    • Add Cover Page
    • Add File to End
    • Move Page to End

  • Additional new features
    • You now can extract multiple pages.
    • The page size from the original input file is now retained after conversion.
    • When opening a single file using the Open option, it is automatically converted.

Validate Your Scanner Settings for Optimal Results

The quality of scanned images is critical to achieve optimal extraction results with AutoFlow Technology. Having a good scanner that is configured properly will generate greater extraction accuracy. Regular scanner maintenance is also a key factor for success. To determine if the output of your scanner is suitable for AutoFlow Technology, please scan the sample slips sent to your firm and submit the resulting TIF or PDF file by e-mail to csupport@wolterskluwer.com. Our Technical Support team will analyze your file and reply to you to confirm whether the quality of the scanner output will be likely to produce good data extraction results.


CCH Scan Training

Please note that attending some Training Webinars is mandatory for new CCH Scan customers.
It is essential that members of your staff involved in tax preparation understand the procedures and changes in workflow that result from the adoption of a paperless tax preparation process. Mandatory training sessions ensure that your firm starts to experience the benefits offered by CCH Scan immediately. Our CCH Scan coordinator will plan your attendance. For firms renewing CCH Scan this year, we are pleased to offer an optional refresher Webinar, which highlights enhancements to the program including AutoFlow Technology.


Download only

The CCH Scan product and related documentation are available by download only. Only the batch of sample slips used to validate your scanner settings will be mailed to you. If you have any questions or concerns, please contact the Support Centre at 1-800-268-4522.