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The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 27, 2024)
  1. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  2. How do I enter American employment income received by a taxpayer resident of Canada in the W-2 form?
  3. The federal T1 return is rejected by the CRA with error code 70127.
  4. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  5. How do I update a local version of Cantax T1 or Cantax T2?
  6. How to report foreign employment income in Cantax T1?
  7. CCH iFirm Taxprep - FAQ – Electronic signature
  8. How to proceed with Auto-Fill T1 return (AFR) in Cantax T1?
  9. CRA EFILE ERROR 16, how to fix it
  10. NEW EFILE 2023: Non-residents filing under section 116 and Emigrants can now be filed electronically with CRA.
  11. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  12. How to report foreign investment income in Cantax T1? T1-IN
  13. The Québec TP1 return is rejected by Revenu Québec with error code TSTRUC.
  14. The T1 tax return is rejected with the error code 93 in Cantax T1.
  15. Can't see Cantax T1 dependant Drop-down box
  16. When do I file the designation of a principal residence (Form T2091)?
Date: 2021-Dec.-9
CCH Scan Version 18.0 Release

We are pleased to announce the release of CCH Scan version 18.0.
This version is now available for download.

Download Now!


Review your Documentation

Before you install this latest release, please review the documentation thoroughly, including the Release Notes, available for download. If you have any questions, please do not hesitate to call the Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.


New Enhancements

A summary of the key enhancements is provided below. Please review the Release Notes for more details.

CCH Scan

  • CCH Scan Administrator no longer supports 32-bit operating systems
    CCH Scan Administrator no longer supports installation on a 32-bit Windows® operating system. CCH Scan Workstation, on the other hand, still supports installation on both 32-bit and 64-bit operating systems.

  • Retain Color option added to the Folder Settings tab in CCH Scan Administrator
    An option to retain colour on images has been added in the Folder Settings tab in CCH Scan Administrator.

  • Sort child bookmarks added to the Folder Settings tab in CCH Scan Administrator
    An option to sort child bookmarks has been added in the Folder Settings tab in CCH Scan Administrator.

  • Submitting multiple issues and files using the Upload File to Wolters Kluwer option
    CCH Scan now allows you to submit multiple issues and multiple files for review by the CCH Scan Catalog team.

  • Print a specified number of target sheets
    You can now specify the number of target sheets to print.

CCH® Prosystem fx Funnel

  • Enhanced Navigation Pane
    The navigation pane includes the following updates:
    • Multiple pages selected to be moved are now easier to identify.
    • When moving one or more pages, arrows indicate the new location of the pages being moved.
    • Thumbnails are no longer skewed.

  • Option to delete input files after import
    An option to delete input files after they have been imported has been added to the PDF Viewer to assist in file security and retention.

  • New right-click menu options on the navigation pane
    The following options are now available when you right-click a page in the navigation pane:
    • Add Cover Page
    • Add File to End
    • Move Page to End

  • Additional new features
    • You now can extract multiple pages.
    • The page size from the original input file is now retained after conversion.
    • When opening a single file using the Open option, it is automatically converted.

Validate Your Scanner Settings for Optimal Results

The quality of scanned images is critical to achieve optimal extraction results with AutoFlow Technology. Having a good scanner that is configured properly will generate greater extraction accuracy. Regular scanner maintenance is also a key factor for success. To determine if the output of your scanner is suitable for AutoFlow Technology, please scan the sample slips sent to your firm and submit the resulting TIF or PDF file by e-mail to csupport@wolterskluwer.com. Our Technical Support team will analyze your file and reply to you to confirm whether the quality of the scanner output will be likely to produce good data extraction results.


CCH Scan Training

Please note that attending some Training Webinars is mandatory for new CCH Scan customers.
It is essential that members of your staff involved in tax preparation understand the procedures and changes in workflow that result from the adoption of a paperless tax preparation process. Mandatory training sessions ensure that your firm starts to experience the benefits offered by CCH Scan immediately. Our CCH Scan coordinator will plan your attendance. For firms renewing CCH Scan this year, we are pleased to offer an optional refresher Webinar, which highlights enhancements to the program including AutoFlow Technology.


Download only

The CCH Scan product and related documentation are available by download only. Only the batch of sample slips used to validate your scanner settings will be mailed to you. If you have any questions or concerns, please contact the Support Centre at 1-800-268-4522.