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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2024-Nov.-12
Microsoft .net 8.0 required for the next Taxprep releases
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 8.0 software environment must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 8.0 has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 8.0 (Microsoft Windows Desktop Runtime - 8.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 8.0 is not installed, please consult the procedure described in the article How do I install Microsoft .net 8.0.0 or a higher version (Microsoft Windows Desktop Runtime - 8.0.x (x64)) available in our knowledge base.
Register to the Wolters Kluwer Support Platform
Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
Register now to our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.
Wolters Kluwer Canada
Dear Taxprep customers,
In order to ensure a smooth installation of the upcoming Taxprep product versions, the Microsoft .net 8.0 software environment must be installed on your computer prior to the installation of Taxprep products.
If Microsoft .net 8.0 has not been installed, the following error message will appear when installing Taxprep and will prevent you from completing the installation of the tax program:
To avoid complications during the installation process of Taxprep, please make sure that Microsoft .net 8.0 (Microsoft Windows Desktop Runtime - 8.0.x (x64)) is installed on your computer.
If you notice that Microsoft .net 8.0 is not installed, please consult the procedure described in the article How do I install Microsoft .net 8.0.0 or a higher version (Microsoft Windows Desktop Runtime - 8.0.x (x64)) available in our knowledge base.
Register to the Wolters Kluwer Support Platform
Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.
If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register With the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Register now to our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.
Wolters Kluwer Canada