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Sujets d'actualité ‒ Semaine du 13 mai 2024
Erreur de serveur 109 dans CCH iFirm Taxprep T2 (Mise à jour : 17 mai 2024)
Certains clients de CCH iFirm Taxprep T2 reçoivent le message d'erreur 109 lors du téléchargement des données T2 par le service Préremplir ma déclaration. L'origine de cette erreur provient des serveurs de l'ARC et leur équipe des technologies travaillent activement à résoudre ce problème. Nous vous aviserons par le biais de cette bannière dès que le problème aura été résolu. Maintenance programmée : Plateforme de soutien non disponible le 19 mai 2024, de 3 h à 6 h, HE
Une maintenance a été programmée le dimanche 19 mai 2024, de 3 h à 6 h, HE. Pendant cette période, le site de la plateforme de soutien au support.cch.com/oss/canada ainsi que ses services ne seront pas disponibles. Les demandes en ligne et les clavardages en direct ont priorité sur les appels téléphoniques
Pour un service plus rapide, connectez-vous à notre plateforme de soutien afin de créer une demande en ligne en interrogeant notre assistante virtuelle qui vous proposera de soumettre votre cas ou de clavarder en direct avec un agent. Consultez cet article pour plus de détails : Comment créer un cas de soutien ou initier un clavardage en direct? Articles les plus consultés de notre base de connaissances (en date du 17 mai 2024)
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Cet article est disponible en anglais seulement
Date : 2021-avr.-7
Cantax T1Plus
Cantax T1Plus 2020 Release!
We are pleased to announce that our Cantax T1Plus (version 20.4.3xx.115) software is now available for download.
The optical disks will be shipped starting the week of April 11.
This 2020 production release of Cantax T1Plus has been approved by the CRA for the 2020 tax year and for filing purposes (paper and EFILE).
With the versions of Cantax T1Plus that include EFILE, forms and returns can be EFILED to the CRA. The CRA started accepting transmission of the AUTHORIZATION form on February 8, 2021. The Auto-fill T1 return (AFR) service opened on February 22, 2021. The CRA system started accepting EFILE Online transmissions of 2020 personal income tax returns on February 22, 2021.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Support Centre Opened on Saturdays until the end of April
As your software partner, we know that T1 tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be opened on Saturdays until the end of April. We invite you to consult the dates and times of this extended schedule.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2020, the activation key will not be required.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
In addition, you should consider purchasing the January 19 recording of our Cantax T1 Update Half-Day Seminar. For further details, click the following link: https://shop.wolterskluwer.ca/en/t1-recorded-2021.html.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!
Cantax T1Plus 2020 Release!
We are pleased to announce that our Cantax T1Plus (version 20.4.3xx.115) software is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The optical disks will be shipped starting the week of April 11.
This 2020 production release of Cantax T1Plus has been approved by the CRA for the 2020 tax year and for filing purposes (paper and EFILE).
With the versions of Cantax T1Plus that include EFILE, forms and returns can be EFILED to the CRA. The CRA started accepting transmission of the AUTHORIZATION form on February 8, 2021. The Auto-fill T1 return (AFR) service opened on February 22, 2021. The CRA system started accepting EFILE Online transmissions of 2020 personal income tax returns on February 22, 2021.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Support Centre Opened on Saturdays until the end of April
As your software partner, we know that T1 tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be opened on Saturdays until the end of April. We invite you to consult the dates and times of this extended schedule.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2020, the activation key will not be required.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
In addition, you should consider purchasing the January 19 recording of our Cantax T1 Update Half-Day Seminar. For further details, click the following link: https://shop.wolterskluwer.ca/en/t1-recorded-2021.html.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!