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Service et soutien à la clientèle
Avis important : Cette section du site de soutien est maintenant archivée. Vous y trouverez désormais que les renseignements sur les versions antérieures de nos produits. Pour accéder aux plus récentes nouvelles et mises à jour des produits, accédez à notre nouveau site de soutien. |
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Release of Version 1.0 of Personal Taxprep 2025
We are pleased to announce the release of version 1.0 of Personal Taxprep 2025, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please register to our Support Platform and submit a support ticket or log on to "My Account" on the Wolters Kluwer Web site.
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IMPORTANT: Due to the late arrival of several CRA and Revenu Québec forms, the forms contained in this version have not been approved by the tax authorities. Therefore, tax returns prepared with this version cannot be submitted to the CRA and to Revenu Québec. The electronic transmission of the returns is not available in this version.
Note that, as in previous years, you can still start preparing your tax returns with version 1.0. However, upon printing, the forms will have the Do Not Submit watermark.
For more information, consult the Release Notes.
Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offer their high-quality service exclusively through digital channels, and no longer offer incoming phone support.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
For more details about the web ticketing system and best practices, watch the following “How to” videos:
- How to Register for the Support Platform to Begin
- How to Open a Support Case
- How to Manage Your Support Cases
- How to Reset Your Support Platform Password
Register now for our Support Platform and take advantage of all the benefits it has to offer!
To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section.
Training
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.