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Sujets d'actualité ‒ Semaine du 22 avril 2024
Centre de soutien ouvert tous les samedis jusqu'au 27 avril
Le Centre de soutien sera ouvert tous les samedis jusqu'au 27 avril pour traiter les requêtes soumises par demandes en ligne et clavardages en direct. Connectez-vous à notre plateforme de soutien pour créer une demande de soutien par l'intermédiaire de notre assistante virtuelle qui vous proposera de soumettre votre cas ou de clavarder en direct avec un agent. Calendrier des dates de sortie des logiciels
Veuillez consulter notre calendrier des produits pour connaître les dates de sortie de tous nos logiciels. NOTE : La sortie d'AliForm 2024 v.2.0. a été annulée. Pour obtenir plus de détails sur cette annulation, veullez contacter le Service à la clientèle en créant une demande en ligne ou en téléphonant au 1-800-268-4522. Articles les plus consultés de notre base de connaissances (en date du 23 avril)
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Date : 2023-mai-8
Customer Service and Support Centre
2023 Summer Hours
For the summer season, we would like to inform you of changes to Customer Service and the Support Centre hours, as well as the closing days of services during the statutory holidays of summer 2023.
Summer hours:
Please see the Contact Us section of our Web site for more details on our schedules.
Consult our Knowledge Base to quickly find the information you need!
Available from our Support Web site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Our customer support centres are going digital: emails are now our first priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
We thank you for your continued support and wish you an excellent summer season.
Wolters Kluwer Canada
2023 Summer Hours
For the summer season, we would like to inform you of changes to Customer Service and the Support Centre hours, as well as the closing days of services during the statutory holidays of summer 2023.
Summer hours:
From May 8, 2023, to September 1, 2023, summer hours are:
- Monday through Friday
- 8:30 a.m. to 6:00 p.m. (ET)
Closing days – statutory holidays:
- Monday, May 22, 2023: Closed
- Monday, July 3, 2023: Closed
- Monday, September 4, 2023: Closed
Please see the Contact Us section of our Web site for more details on our schedules.
Consult our Knowledge Base to quickly find the information you need!
Available from our Support Web site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Our customer support centres are going digital: emails are now our first priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
We thank you for your continued support and wish you an excellent summer season.
Wolters Kluwer Canada