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Sujets d'actualité - Semaine du 22 juillet 2024
Changements apportés aux services de soutien pour AnswerConnect
À compter du 22 juillet, les clients de CCH AnswerConnect devront soumettre leurs demandes de soutien exclusivement par l'entremise de notre système de demandes en ligne, pour un service plus rapide! Inscrivez-vous à notre plateforme de soutien pour soumettre, modifier et faire le suivi de toutes vos demandes en ligne à partir d'un seul endroit. Pour plus de détails sur le système de demandes en ligne et les meilleures pratiques s’y rattachant, nous nous vous invitons à regarder les vidéos suivantes : Nouvel horaire téléphonique de nos équipes
Veuillez prendre note du nouvel horaire des services téléphoniques du Service à la clientèle et du Soutien technique et fiscal : Du lundi au jeudi De 8 h 30 à 18 h (HE) Remarque : Les produits CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan et CCH Site Builder sont désormais uniquement supportés par demandes de soutien en ligne, lesquelles peuvent être soumises par la Plateforme de soutien 24 heures sur 24, 7 jours sur 7, ainsi que par clavardages en direct, lesquels sont gérés du lundi au vendredi entre 8 h 30 et 18 h, HE. Articles les plus consultés de notre base de connaissances (le 26 juillet 2024)
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Date : 2023-mai-8
Customer Service and Support Centre
2023 Summer Hours
For the summer season, we would like to inform you of changes to Customer Service and the Support Centre hours, as well as the closing days of services during the statutory holidays of summer 2023.
Summer hours:
Please see the Contact Us section of our Web site for more details on our schedules.
Consult our Knowledge Base to quickly find the information you need!
Available from our Support Web site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Our customer support centres are going digital: emails are now our first priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
We thank you for your continued support and wish you an excellent summer season.
Wolters Kluwer Canada
2023 Summer Hours
For the summer season, we would like to inform you of changes to Customer Service and the Support Centre hours, as well as the closing days of services during the statutory holidays of summer 2023.
Summer hours:
From May 8, 2023, to September 1, 2023, summer hours are:
- Monday through Friday
- 8:30 a.m. to 6:00 p.m. (ET)
Closing days – statutory holidays:
- Monday, May 22, 2023: Closed
- Monday, July 3, 2023: Closed
- Monday, September 4, 2023: Closed
Please see the Contact Us section of our Web site for more details on our schedules.
Consult our Knowledge Base to quickly find the information you need!
Available from our Support Web site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Our customer support centres are going digital: emails are now our first priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
We thank you for your continued support and wish you an excellent summer season.
Wolters Kluwer Canada