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Sujets d'actualité ‒ Semaine du 13 mai 2024
Erreur de serveur 109 dans CCH iFirm Taxprep T2
Certains clients de CCH iFirm Taxprep T2 reçoivent le message d'erreur 109 lors du téléchargement des données T2 par le service Préremplir ma déclaration. L'origine de cette erreur provient des serveurs de l'ARC et leur équipe des technologies travaillent activement à résoudre ce problème. Nous vous aviserons par le biais de cette banière dès que le problème aura été résolu. Maintenance programmée : Plateforme de soutien non disponible le 19 mai 2024, de 3 h à 6 h, HE
Une maintenance a été programmée le dimanche 19 mai 2024, de 3 h à 6 h, HE. Pendant cette période, le site de la plateforme de soutien au support.cch.com/oss/canada ainsi que ses services ne seront pas disponibles. Les demandes en ligne et les clavardages en direct ont priorité sur les appels téléphoniques
Pour un service plus rapide, connectez-vous à notre plateforme de soutien afin de créer une demande en ligne en interrogeant notre assistante virtuelle qui vous proposera de soumettre votre cas ou de clavarder en direct avec un agent. Consultez cet article pour plus de détails : Comment créer un cas de soutien ou initier un clavardage en direct? Articles les plus consultés de notre base de connaissances (en date du 15 mai 2024)
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Cet article est disponible en anglais seulement
Date : 2023-jan.-31
Release of AliForm 2023 v.1.0
We are pleased to announce the release of AliForm 2023 v.1.0.
This program can now be downloaded from our Web site.
CD-ROM's are now shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version includes several updates. New judgments have also been added to the AliForm annoté module. Consult the Release Notes for more information about AliForm.
To learn more about AliForm and become familiar with the new features, consult the program's Help, the Release Notes, the Guide de l'utilisateur as well as the Aide-mémoire (the last two in French only), available in the program's directory and on AliForm's Product Support Web page.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Activation Key
An activation key is required to install AliForm. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/. Log on to your "Files Centre" by completing the Login section and click Log in. In the Dashboard page, click the Activation Key(s) button in the Download section.
We are pleased to announce the release of AliForm 2023 v.1.0.
This program can now be downloaded from our Web site.
| IMPORTANT! Wolters Kluwer Canada Limited grants you a license authorizing you to use AliForm for a one-year period. This contract is renewable every year. By downloading the software, you accept to pay the license fees related to its use and you agree to be bound by the terms of the license agreement. Therefore, no cancellation or refund will be accepted during the subscription period. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
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CD-ROM's are now shipped upon request only. To obtain a CD-ROM, contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
This version includes several updates. New judgments have also been added to the AliForm annoté module. Consult the Release Notes for more information about AliForm.
To learn more about AliForm and become familiar with the new features, consult the program's Help, the Release Notes, the Guide de l'utilisateur as well as the Aide-mémoire (the last two in French only), available in the program's directory and on AliForm's Product Support Web page.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Activation Key
An activation key is required to install AliForm. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/. Log on to your "Files Centre" by completing the Login section and click Log in. In the Dashboard page, click the Activation Key(s) button in the Download section.