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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2021-July-20
Taxprep Forms
Troubleshooting Memos
To view the Taxprep Forms Troubleshooting Memo, consult the Knowledge Base.
Troubleshooting Memos
| 2021-July-20 | Versions |
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The maximum QPIP pensionable earnings and the maximum salaries and wages subject to the contribution related to labour standards are incorrect for 2021
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2020 v.1.x 2020 v.2.0 2020 v.3.0 2020 v.4.0 |
| 2021-July-13 | |
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Forms T2012, T2054, T2055, T2057, T2058, T2059 and T2060 – The calculation of the number of months used to determine the late-filing penalty amount is incorrect
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2020 |
| 2021-February-19 | |
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Form T1061 – Cannot EFILE the form because the telephone number was removed by mistake
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2020 v.2.0 |
| 2021-February-11 | |
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English version of Form T1-OVP – The cells on line 1 of Part A are not in the right place for the months of January to October
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2020 v.1.1 2020 v.2.0 |
To view the Taxprep Forms Troubleshooting Memo, consult the Knowledge Base.