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Hot topics - Week of April 22, 2024
Last Saturday! Support Centre open every Saturday until April 27
The Support Centre will be open every Saturday from 10:00 a.m. to 5:00 p.m., ET, until April 27 to handle requests submitted by web tickets and live chats. Connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent.
Release dates calendar
Please consult our product calendar for release dates of all our software.
NOTE: The release of AliForm 2024 v.2.0 has been cancelled. For more information on this cancellation, please contact Customer Service by creating a support ticket or by calling at 1-800-268-4522.
Most Consulted Articles in the Knowledge Base (as of April 27, 2024)
  1. How do I register to the new ''support.cch.com/oss/canada'' Support Platform?
  2. How do I enter American employment income received by a taxpayer resident of Canada in the W-2 form?
  3. The federal T1 return is rejected by the CRA with error code 70127.
  4. EFILE ERROR 110-B: T1 return is rejected with error code 110-B for newcomers
  5. How do I update a local version of Cantax T1 or Cantax T2?
  6. How to report foreign employment income in Cantax T1?
  7. CCH iFirm Taxprep - FAQ – Electronic signature
  8. How to proceed with Auto-Fill T1 return (AFR) in Cantax T1?
  9. CRA EFILE ERROR 16, how to fix it
  10. NEW EFILE 2023: Non-residents filing under section 116 and Emigrants can now be filed electronically with CRA.
  11. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  12. How to report foreign investment income in Cantax T1? T1-IN
  13. The Québec TP1 return is rejected by Revenu Québec with error code TSTRUC.
  14. The T1 tax return is rejected with the error code 93 in Cantax T1.
  15. Can't see Cantax T1 dependant Drop-down box
  16. When do I file the designation of a principal residence (Form T2091)?
Date: 2020-Dec.-10
CCH Scan Version 17.0 Release

We are pleased to announce the release of CCH Scan version 17.0.
This version is now available for download.

Download Now!


Review your Documentation

Before you install this latest release, please review the documentation thoroughly, including the Release Notes, available for download. If you have any questions, please do not hesitate to call the Support Centre at 1-800-268-4522 or send an e-mail to csupport@wolterskluwer.com.


New Enhancements

A summary of the key enhancements is provided below. Please review the Release Notes for more details.
 
  • CCH® Prosystem fx Funnel
    The Funnel application, which installs with CCH Scan Administrator and CCH Scan Workstation, replaces the manual “print-then-scan” workflow you might have used to handle digital files received from your clients. Funnel can improve your workflow and help you reap the benefits of receiving digital files.
     
  • Reset Default Settings for CCH Scan Administrator
    Each year we optimize settings related to CCH Scan for the best performance. However, when the CCH Scan update is installed, your settings are not updated, which might mean that CCH Scan is not running at optimal performance. Folder settings options, such as blank page removal, border removal, and other options can now be restored to their original default.
     
  • Adobe® Acrobat® Support
    Adobe Acrobat DC for both the Continuous and Classic tracks is supported.
     
  • Form classification and extraction
    The CCH Scan catalog is updated on a regular basis between January and early April to incorporate new and modified slip types.
    To ensure that you get the best results, install the catalog updates that will be released throughout tax season. Note that the automated update functionality is the only means of updating the catalog.
    Your firm can easily and securely contribute to these catalog updates to incorporate the specific slip variations you are working with:
     
    • Thanks to the Upload and Encrypted e-mail features in the CCH Scan validation tool, firms submitted thousands of slips to the Wolters Kluwer Development team.  
    • If you see a poorly classified or extracted slip image in the CCH Scan validation tool, simply click the e-mail icon. The attached files are fully encrypted for secure transmission. New form variations will be analyzed and included in the next update of the CCH Scan catalog.  
    • Files are handled with the highest confidentiality standards as per Wolters Kluwer privacy policy.

Validate Your Scanner Settings for Optimal Results

The quality of scanned images is critical to achieve optimal extraction results with AutoFlow Technology. Having a good scanner that is configured properly will generate greater extraction accuracy. Regular scanner maintenance is also a key factor for success. To determine if the output of your scanner is suitable for AutoFlow Technology, please scan the sample slips sent to your firm and submit the resulting TIF or PDF file by e-mail to csupport@wolterskluwer.com. Our Technical Support team will analyze your file and reply to you to confirm whether the quality of the scanner output will be likely to produce good data extraction results.


CCH Scan Training

Please note that attending some Training Webinars is mandatory for new CCH Scan customers.
It is essential that members of your staff involved in tax preparation understand the procedures and changes in workflow that result from the adoption of a paperless tax preparation process. Mandatory training sessions ensure that your firm starts to experience the benefits offered by CCH Scan immediately. Our CCH Scan coordinator will plan your attendance. For firms renewing CCH Scan this year, we are pleased to offer an optional refresher Webinar, which highlights enhancements to the program including AutoFlow Technology.


Download only

The CCH Scan product and related documentation are available by download only. Only the batch of sample slips used to validate your scanner settings will be mailed to you. If you have any questions or concerns, please contact the Support Centre at 1-800-268-4522.