Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)

• Tuesday, December 24, 2024: Closing at 2:00 p.m.
• Wednesday, December 25, 2024: Closed
• Thursday, December 26, 2024: Closed
• Tuesday, December 31, 2024: Closing at 4:00 p.m.
• Wednesday, January 1, 2025: Closed

Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.

New! Support Platform Help Centre
This help centre offers quick tips on registering for the support platform, and centralizes all the articles and videos you need to get the best out of the web ticketing system.
Having trouble registering or logging on to the platform? This help centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues.
Access the Support Platform Help Centre if you have registration or login issue with the Support Platform and take advantage of this powerful system!

This week most consulted articles from our Knowledge Base

1. FAQ FTF201410-009 – Slips – Identification numbers/CRA 2024/2025
2. T2 RC4649 (Country by country report) Error code 449
3. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
4. How do I roll forward returns prepared with CCH iFirm Taxprep?