CCH iFirm Taxprep T2: Server error 109 (Update: May 17, 2024)
Some CCH iFirm Taxprep T2 customers are receiving error message 109 when downloading T2 data through the Auto-fill my return (AFR) service. This error comes from the CRA's servers, and their IT team is actively working to resolve the issue.

We will notify you via this banner as soon as the problem has been resolved.

Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable.

Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat?

Most consulted articles in the Knowledge Base (as of May 17, 2024)

1. How to add a licence or security role in CCH iFirm
2. Amended T3 - How to efile a T3 amended return?
3. How do I activate tracelogs in the Taxprep program?
4. When will the next version of Taxprep, Cantax, iFirm Tax or Aliform be released?
5. How to do a second amended T2 return?
6. CCH iFirm Taxprep - FAQ – Electronic signature