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Hot topics - Week of May 13, 2024
CCH iFirm Taxprep T2: Server error 109 (Update: May 17, 2024)
Some CCH iFirm Taxprep T2 customers are receiving error message 109 when downloading T2 data through the Auto-fill my return (AFR) service. This error comes from the CRA's servers, and their IT team is actively working to resolve the issue. We will notify you via this banner as soon as the problem has been resolved. Scheduled Maintenance: Support Platform unavailable on May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET
A schedule maintenance has been scheduled on Sunday, May 19, 2024, from 3:00 a.m. to 6:00 a.m. ET. During this window, our support platform site at support.cch.com/oss/canada and its services will be unavailable. Web tickets and live chats are given priority over calls
For a faster service, connect to our Support Platform to create a web ticket through our virtual assistant who will either offer you to submit your case or to chat live with an agent. Consult this article for more details: How do I create a support case or initiate a live chat? Most consulted articles in the Knowledge Base (as of May 17, 2024)
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Date: 2019-Dec.-17
Personal Taxprep
Release of Version 1.0 of Personal Taxprep 2019
We are pleased to announce the release of version 1.0 of Personal Taxprep 2019, which is now available for download.
The CD-ROMs will be shipped starting the week of December 15, 2019.
This version contains most of the forms released by the tax authorities for the 2019 taxation year. These forms were approved and allow you to file income tax returns for taxpayers who do not require the forms listed in the "Calculations and Forms Not Available or Under Review" section of the Release Notes.
Due to its early release date, this version is not EFILE approved.
Here is a brief summary of the main changes:
For more information with regards to these changes, consult the Release Notes.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, log on to your "Files Centre" from the Taxprep Download Centre page. In the Dashboard page, click the Activation Key(s) button in the “Download” section.
Training
To allow you to familiarize yourself with the new enhanced Taxprep interface, the Taxprep – New User interface free live Webinar is available to you. To learn about the presentation dates and register for the session most convenient for you, consult the training sessions calendar.
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.
Release of Version 1.0 of Personal Taxprep 2019
We are pleased to announce the release of version 1.0 of Personal Taxprep 2019, which is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the https://www.wolterskluwer.ca Web site.
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The CD-ROMs will be shipped starting the week of December 15, 2019.
This version contains most of the forms released by the tax authorities for the 2019 taxation year. These forms were approved and allow you to file income tax returns for taxpayers who do not require the forms listed in the "Calculations and Forms Not Available or Under Review" section of the Release Notes.
Due to its early release date, this version is not EFILE approved.
Here is a brief summary of the main changes:
- New numbering of federal lines
This year, the CRA made an important change relating to the numbering of federal lines. Most lines were renumbered to adopt 5-digit numbers. For example, in the T1 return, line 101 becomes line 10100. Generally, this change consists in adding 00 at the end of the existing number, but certain line numbers completely changed.
- T1 General – Income Tax and Benefit Return
Starting with the 2019 tax year, Schedule 1, Federal Tax, will be removed but the content will be integrated into pages 6 and 7 of the income tax return.
- AUTHORIZATION – Authorizing or Cancelling a Representative (formerly T1013)
Important changes to the CRA authorization process for representatives
Commencing in mid-February, Form T1013 giving online access will be discontinued by the CRA. Although the electronic service for authorization requests will still be available in the program as in the past, the CRA no longer wants personal income tax programs to allow printing of Form T1013.
For more information with regards to these changes, consult the Release Notes.
End of support for Windows 7 and Windows Server 2008 R2 SP1
As we have been announcing since November 2018 in several documents (Installation Procedures and texts on the Web sites), as well as in the e-mails sent on September 3 and December 3, 2019, our software applications ended support of Windows 7 and Windows Server 2008 R2 SP1 in November 2019.
For more information, consult our Knowledge Base article End of support for Windows 7 and Windows Server 2008 R2 SP1.
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Activation Keys
Personal Taxprep requires an activation key to install the program, which includes various modules.
Simply enter the applicable key when prompted. To access your activation key, log on to your "Files Centre" from the Taxprep Download Centre page. In the Dashboard page, click the Activation Key(s) button in the “Download” section.
Training
To allow you to familiarize yourself with the new enhanced Taxprep interface, the Taxprep – New User interface free live Webinar is available to you. To learn about the presentation dates and register for the session most convenient for you, consult the training sessions calendar.
To consult the different training options available regarding Personal Taxprep (seminars, webinars, tutorials and more), access the Training section of the Taxprep Web site. You can also access it from the program, by selecting Get Taxprep Training in the Help menu.
For Taxprep training, please contact the Professional Services team at learning@wolterskluwer.com.