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Customer Service and Support

Important Notice: This section of the support site is archived. You will now only find information about previous versions of our products.
To access the latest news and product updates, access our new Support Website.

Date: 2026-Feb.-17
Personal Tax:
Support Centre open on Saturdays from February 28, 2026, until the end of April


As your software partner, we know that tax season is a busy time for your business. For that reason, we have extended the working hours of our Support Centre, which will be open on Saturdays from February 28, 2026, until the end of April.

Saturday support hours – 10:00 a.m. to 5:00 p.m. ET
From February 28, 2026, to April 25, 2026

We also continue to support you from Monday through Friday between 8:30 a.m. and 6:00 p.m. ET.

Please note that Saturday support service is only available through web tickets and live chats.
Visit our Support Platform to register, so you can consult our virtual assistant, submit your tickets, and chat live with an agent.

If you experience any problems when registering for the Support Platform or have difficulties logging in, please consult our Support Platform Help Centre.

We would like to remind you that you can quickly obtain information by consulting the following resources:

  • the help topics accessible from your software program, which provide a wealth of practical information, namely in the Release Notes and various training videos;

  • the Knowledge Base, which contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents;

  • the Support Site, which gathers additional tools and resources allowing you to get further assistance.


Thank you for choosing Wolters Kluwer.