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Hot topics - Week of May 4, 2025
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter.
Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

Watch videos to find out everything you need to know about the support platform:
Last week most consulted articles from our Knowledge Base
  1. Cannot log in to the ''support.cch.com/oss/canada'' Support Platform
  2. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  3. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  4. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  5. How do I prepare an amended federal T1 return to transmit it electronically (EFILE)?
  6. CCH iFirm Tax: How to send a return to Support
  7. CRA FORMS: Can I transmit slips and T5013 returns using the federal transmitter number MM for 2023 and prior years?
  8. Forms - CRA Efile error - Account number given in the attached T619 electronic transmittal records does not match the account number you used to sign in
  9. How do I create a support case or initiate a live chat on the ''support.cch.com/oss/canada'' Support Platform?
  10. CRA EFILE ERROR 16, how to fix it
  11. How to resolve the capital gain diagnostics E780, E1546 and E1547 concerning the periods when the slips do not provide the details?

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Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2025-Mar.-12
CCH Scan – Catalog Update (v.21.0.7.24)

Catalog updates must be installed to be able to process the new and revised forms for 2024 that are published throughout tax season. Using the most up to date catalog ensures that CCH Scan correctly enhances data extraction for slips that can be processed using the CCH Scan AutoFlow Technology.

The Auto Update option is enabled by default on the General Settings tab of CCH Scan Administrator. The update will therefore be downloaded and installed automatically, unless you chose to disable the option.


Revised Forms
 
Document Name Title or Description of the Document
T3 Statement of Trust Income Allocations and Designations
T4 Statement of Remuneration Paid
T4A Statement of Pension, Retirement, Annuity, and Other Income
T5 Statement of Investment Income
T5013 Statement of Partnership Income
T2200 Declaration of Conditions of Employment
T776 Statement of Real Estate Rentals
RL-1 Slip Employment and Other Income
RL-3 Slip Investment Income
RL-15 Slip Amounts Allocated to the Members of a Partnership
RL-16 Slip Trust Income
RL-25 Slip Income From a Profit-Sharing Plan
RL-26 Slip Capital Régional et Coopératif Desjardins


Benefit from our Advanced Virtual Agent 24/7!

The customer support teams offer their high-quality service exclusively through digital channels.

Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.

For more details about the web ticketing system and best practices, watch the following “How to” videos:


Register now for our Support Platform and take advantage of all the benefits it has to offer!

To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.


Release of our Advanced Virtual Agent 2.0

Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles to consult. Based on the content of our knowledge base, these answers quickly provide all the information you need to get on with your work. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation!


If you have any questions, please do not hesitate to contact the CCH Scan Support team by submitting a support ticket.