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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)
  • Tuesday, December 24, 2024: Closing at 2:00 p.m.
  • Wednesday, December 25, 2024: Closed
  • Thursday, December 26, 2024: Closed
  • Tuesday, December 31, 2024: Closing at 4:00 p.m.
  • Wednesday, January 1, 2025: Closed
Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
This week most consulted articles from our Knowledge Base
  1. How do I install a network version of Taxprep?
  2. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  3. How do I download Taxprep?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  6. How to configure the EFILE identification in CCH iFirm Taxprep?
  7. How do I reset my password for CCH iFirm?
  8. Install local Taxprep and get the activation key
  9. How to add a licence or security role in CCH iFirm
  10. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
  11. How to set up Taxprep Connect and Cantax AFR download to use the system default browser
  12. Where can I find the release notes for CCH iFirm?

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2024-Dec.-18
Cantax FormMaster
System Requirements

To correctly execute the latest version of Cantax FormMaster, your computer system must have the following:

Processor

Dual Core processor (Quad Core processor is recommended)

Supported operating systems
  • Windows 10 (64-bit) Pro and Enterprise Editions*
  • Windows 11 (64-bit) Pro Edition*
  • Windows Server 2016
  • Windows Server 2019
  • Windows Server 2022
  • Remote Desktop Services in Windows Server 2016, 2019 and 2022
  • Citrix Virtual Apps and Desktops 7 2308
Note: Please note that custom scaling is not supported.
* For more information on the different Windows Editions, and their respective minimum requirements,
consult the Microsoft Web site:
Important: We strongly recommend that all customers enable the enhanced security measures available in Windows 10 or higher operating system, including SMB 3.0 encryption for data in transit. Since the configuration of SMB 3.0 is explicit, please consult this Microsoft article to proceed with its configuration.
RAM

A minimum of 4 GB of RAM is required.

Note: RAM requirements are highly dependent on the operating system used. Consult the documentation provided with your operating system for minimum and recommended RAM requirements.

Microsoft .Net Framework

Microsoft .Net 8.0 or higher is required.

Network File Systems
  • NTFS
  • FAT32
  • exFAT
Internet Connection