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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)
  • Tuesday, December 24, 2024: Closing at 2:00 p.m.
  • Wednesday, December 25, 2024: Closed
  • Thursday, December 26, 2024: Closed
  • Tuesday, December 31, 2024: Closing at 4:00 p.m.
  • Wednesday, January 1, 2025: Closed
Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
This week most consulted articles from our Knowledge Base
  1. How do I install a network version of Taxprep?
  2. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  3. How do I download Taxprep?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  6. How to configure the EFILE identification in CCH iFirm Taxprep?
  7. How do I reset my password for CCH iFirm?
  8. Install local Taxprep and get the activation key
  9. How to add a licence or security role in CCH iFirm
  10. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
  11. How to set up Taxprep Connect and Cantax AFR download to use the system default browser
  12. Where can I find the release notes for CCH iFirm?

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2024-Oct.-25
Release of CCH Engagement 2024.1.1

We are pleased to announce the latest release of CCH Engagement, version 2024.1.1, which is now available for download.

Please note that this version is only available for download. If you need assistance to retrieve your username and password, register to our Support Platform and submit a support ticket.

Please follow the instructions below to download the new version:

  1. Access the Download Centre.
  2. Type your username and password in the Login section and click Log in.
  3. In the Dashboard page, click the Files Centre button in the Download section.
  4. In the CCH Accountants' Suite section, click CCH Engagement.

You will then be able to download the documentation and the new version of the software. We also recommend that you save the files to a temporary location on your workstation.


Review your Documentation

Before you install this latest release, please review the documentation thoroughly, including the Release Notes available for download. The Release Notes contain more information about the enhancements and the corrections made to the software. Should you have any questions regarding this release, please register to our Support Platform and submit a support ticket.


Register to the Wolters Kluwer Support Platform

Register to our support platform to submit, modify and track all your support requests in a single location. A chatbot system and a live chat feature powered by our virtual assistant are also included, with access to over 40,000 articles from our knowledge base. Note that since December 1, 2023, the Support Centre no longer offers an email support service, which has been replaced by our new support ticketing system.

If you need help during the registration process, please consult the following article to get all the information you need: How do I register to the new Support Platform?
 
For more details about the web ticketing system and best practices, watch the following “How to” videos:

Register now to our Support Platform and take advantage of all the benefits it has to offer!

To consult our customer service schedule and learn more about how to contact us, please visit our corporate Web site.


Subscribe to the CCH Engagement e-Bulletin

In order to automatically receive an e-mail each time a new software update is available, please subscribe to the CCH Accountants' Suite e-Bulletin service by selecting CCH Engagement.

Thank you for choosing CCH Engagement.

Wolters Kluwer Canada