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Hot topics - Week of November 17, 2024
Release of our Advanced Virtual Agent 2.0
Combined with GenAI, our Advanced Virtual Agent now provides direct descriptive answers to your queries rather than a list of articles. Connect with our Advanced Virtual Agent 2.0 to benefit from a more efficient virtual conversation! New telephone schedule for our teams
Mondays and Tuesdays 8:30 a.m. to 6 p.m. (ET) Looking ahead to 2025, we will transition to providing support exclusively through digital services Monday through Friday. Support experts will continue to review each web ticket and respond in the most appropriate way to resolve the query (which may include phone call-backs or responses in the Support Platform). Web tickets can be submitted via the Support Platform 24/7, as well as by live chats, which are handled live by our support agents from Monday through Friday, from 8:30 a.m. to 6:00 p.m. ET. Note: Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it: This week most consulted articles from our Knowledge Base
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Date: 2023-Sep.-21
Release of AliForm 2023 v.3.0
We are pleased to announce the release of AliForm 2023 v.3.0, which is now available for download. Please note that starting with this version, we no longer ship CD-ROMs. AliForm is now only available for download.
This version includes several updates. New judgments have also been added to the AliForm annoté module. Consult the Release Notes for more information about AliForm.
To learn more about AliForm and become familiar with the new features, consult the program's Help, the Release Notes, the Guide de l'utilisateur as well as the Aide-mémoire (the last two in French only), available in the program's directory and on AliForm's Product Support Web page.
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
Activation Key
An activation key is required to install AliForm. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/. Log on to your "Files Centre" by completing the Login section and click Log in. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of AliForm 2023, the activation key will not be required.
We are pleased to announce the release of AliForm 2023 v.3.0, which is now available for download. Please note that starting with this version, we no longer ship CD-ROMs. AliForm is now only available for download.
| IMPORTANT! Wolters Kluwer Canada Limited grants you a license authorizing you to use AliForm for a one-year period. This contract is renewable every year. By downloading the software, you accept to pay the license fees related to its use and you agree to be bound by the terms of the license agreement. Therefore, no cancellation or refund will be accepted during the subscription period. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or by phone at 1-800-268-4522.
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This version includes several updates. New judgments have also been added to the AliForm annoté module. Consult the Release Notes for more information about AliForm.
To learn more about AliForm and become familiar with the new features, consult the program's Help, the Release Notes, the Guide de l'utilisateur as well as the Aide-mémoire (the last two in French only), available in the program's directory and on AliForm's Product Support Web page.
Consult our Knowledge Base to quickly find the information you need!
Available from the Support Web Site, our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Our Support Centres are Going Digital: Emails are Now Our First Priority
As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre by including your account number and the name of your product in the subject line as well as detailed information in your email (form/line/diagnostic number, print screens, etc.) to get accelerated service!
Activation Key
An activation key is required to install AliForm. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/. Log on to your "Files Centre" by completing the Login section and click Log in. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of AliForm 2023, the activation key will not be required.