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Hot topics - Week of December 29, 2024
End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
As of January 1, 2025, the customer support teams will offer its high-quality service exclusively through digital channels, and will no longer offer incoming phone support. See the communication sent on this matter for further details.
Register for our Support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent.
New! Support Platform Help Centre
Having trouble registering or logging in to the platform? The Support Platform Help Centre contains a live chat that will allow you to chat with a real agent to resolve these technical issues. It also centralizes all the articles and videos you need to get the best out of the web ticketing system.
Important note: The live chat staff will ONLY be able to assist you with login issues – any other request will need to be submitted via a support case, once the login issue has been resolved. 
This week most consulted articles from our Knowledge Base
  1. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  2. How do I reset my password on the ''support.cch.com/oss/canada'' Support Platform?
  3. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
  4. Forms - How to set up the information for Electronic Services - Identification
  5. How do I download the latest version of the Cantax software?
  6. How do I reset my password for CCH iFirm?
  7. Taxprep Forms - Should I take into account the increase in the capital gains inclusion rate from one half to two thirds for dispositions made after June 24, 2024, when preparing a tax return?
  8. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  9. How do I download Taxprep?
  10. Taxprep setting- Where to find the password for Taxprep Services

Products Support

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Date: 2023-Feb.-3
Sortie de la version 19.1.1.8 de CCH ProSystem fx PDFlyer

Nous sommes heureux de vous annoncer la sortie de la version 19.1.1.8 de CCH ProSystem fx PDFlyer.
Cette version est maintenant disponible pour téléchargement.

Téléchargez!


Modifications apportées dans la version 19.1.1.8

Les modifications apportées dans cette version corrigent le problème suivant :



Virage numérique de nos centres de soutien : les courriels sont désormais notre priorité

Nous sommes à l’ère du numérique. Dans le cadre de notre transformation vers des centres de soutien numériques, nous sommes heureux de vous annoncer que les requêtes soumises par courriel seront désormais traitées en priorité. Ce virage numérique permettra de traiter vos demandes encore plus rapidement et de mieux répondre à vos besoins.

À partir de maintenant, communiquez par courriel plutôt que par téléphone avec le Service à la clientèle et le Centre de soutien pour gagner du temps et obtenir un service accéléré!

Wolters Kluwer Canada