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Hot topics - Week of December 15, 2024
Wolters Kluwer Canada wishes you Happy Holidays!

Customer Service and Support Centre - Modified Business Hours for the 2024 Holiday Season (ET)
  • Tuesday, December 24, 2024: Closing at 2:00 p.m.
  • Wednesday, December 25, 2024: Closed
  • Thursday, December 26, 2024: Closed
  • Tuesday, December 31, 2024: Closing at 4:00 p.m.
  • Wednesday, January 1, 2025: Closed
Note: Our telephone support is only available on Mondays and Tuesdays exclusively for Taxprep and CCH iFirm customers, and will cease at the end of this year. Cantax, CCH AnswerConnect, AliForm, CCH Engagement, CCH Practice Management, CCH Scan and CCH Site Builder products are already only supported by web tickets. To learn more about how to contact us, please visit our corporate web site.
Support platform: Everything you need to know
Please refer to the videos below to find out how to register for the support platform and make the most of it:
This week most consulted articles from our Knowledge Base
  1. How do I install a network version of Taxprep?
  2. When will the next version of Taxprep, Cantax, or iFirm Taxprep be released?
  3. How do I download Taxprep?
  4. How do I register for the ''support.cch.com/oss/canada'' Support Platform?
  5. How do I attach files to my case on the ''support.cch.com/oss/canada'' Support Platform?
  6. How to configure the EFILE identification in CCH iFirm Taxprep?
  7. How do I reset my password for CCH iFirm?
  8. Install local Taxprep and get the activation key
  9. How to add a licence or security role in CCH iFirm
  10. What identification numbers do I need to be able to file T-slips or a T5013 return electronically through the internet file transfer (XML) (Transmit a return) with the CRA for 2024/2025?
  11. How to set up Taxprep Connect and Cantax AFR download to use the system default browser
  12. Where can I find the release notes for CCH iFirm?

Products Support

Knowledge Base Video Library My support cases Latest News System Requirements
Date: 2023-Feb.-3
CCH ProSystem fx PDFlyer Version 19.1.1.8 Release

We are pleased to announce the release of CCH ProSystem fx PDFlyer version 19.1.1.8.
This version is now available for download.

Download Now!


Modifications Made to Version 19.1.1.8

The modifications made to this version correct the following problem:



Our Support Centres are Going Digital: Emails are Now Our First Priority

This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.

From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!

Wolters Kluwer Canada