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Hot topics - Week of April 6, 2025
NEW: Beginning March 24, 2025, the CRA will no longer accept direct deposit updates or changes submitted via EFILE
Consult this article for more details on this matter. End of Phone Support: Benefit from our Advanced Virtual Agent 24/7!
Since January 1, 2025, the customer support teams offers its high-quality service exclusively through digital channels, and no longer offers incoming phone support. Click here for more details on this matter. Register for our support platform and log in to our virtual agent to find answers, submit a support ticket or chat with a live agent. Watch videos to find out everything you need to know about the support platform: Last week most consulted articles from our Knowledge Base
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Date: 2023-Feb.-2
Cantax T1Plus 2022 Release!
We are pleased to announce that our Cantax T1Plus (version 22.2.3xx.105) software is now available for download.
The optical disks will be shipped starting the week of February 5.
This first 2022 production release of Cantax T1Plus has been approved by the CRA for the 2022 tax year for filing purposes (paper and EFILE). Although most returns for 2022 can be prepared with this version of the program, some CRA forms have not yet been received.
For a list of the forms under review in this release, please refer to the "Forms Under Review" section in the Release Notes.
With the versions of Cantax T1Plus that include EFILE, forms and returns can now be EFILED to the CRA. The CRA will begin accepting transmission of the Authorization form on February 6, 2023. The Auto-fill T1 return (AFR) service will open on February 6, 2023. The CRA system will begin accepting EFILE Online transmissions of 2022 personal income tax returns on February 20, 2023.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2022, the activation key will not be required.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!
We are pleased to announce that our Cantax T1Plus (version 22.2.3xx.105) software is now available for download.
| Important: The minimum subscription term for this product is one year. If you have any questions regarding your subscription, please contact Customer Service at cservice@wolterskluwer.com or log on to "My Account" on the Wolters Kluwer Web site.
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The optical disks will be shipped starting the week of February 5.
This first 2022 production release of Cantax T1Plus has been approved by the CRA for the 2022 tax year for filing purposes (paper and EFILE). Although most returns for 2022 can be prepared with this version of the program, some CRA forms have not yet been received.
For a list of the forms under review in this release, please refer to the "Forms Under Review" section in the Release Notes.
With the versions of Cantax T1Plus that include EFILE, forms and returns can now be EFILED to the CRA. The CRA will begin accepting transmission of the Authorization form on February 6, 2023. The Auto-fill T1 return (AFR) service will open on February 6, 2023. The CRA system will begin accepting EFILE Online transmissions of 2022 personal income tax returns on February 20, 2023.
Please see the Release Notes for the highlights of this release. The Release Notes are accessible on our Web site and from the Welcome box in the program.
Activation Key
Please make sure that the workstation's regional settings are set to English (Canada or United States).
Cantax T1 requires an activation key to install the software, which includes various modules. Simply enter the applicable key when prompted. To access your activation key, go to https://support.wolterskluwer.ca/en/download/ and log in to the Login section. In the Dashboard page, click the Activation Key(s) button in the Download section. If you have already installed a previous version of Cantax T1Plus 2022, the activation key will not be required.
Our Support Centres are Going Digital: Emails are Now Our First Priority
This is the digital age. As part of our transformation to digital support centres, we are pleased to announce that email inquiries will now be given first priority. This digital shift will allow us to process your requests even faster, and better meet your needs.
From now on, use emails instead of telephone to contact Customer Service and the Support Centre to save time and get accelerated service!
Consult our Knowledge Base to quickly find the information you need!
Our Knowledge Base contains an array of articles answering technical and tax questions most frequently asked to Support Centre agents. All you need to do is enter a few key words and the articles display in order of relevance to provide you with valuable information that will accurately answer your questions.
Training
To consult the different training options available regarding Cantax T1 (seminars, webinars, tutorials and more), access the “Training” section of the Wolters Kluwer Web site. You can also access it from the program, by selecting Help, Cantax on the Web and Get Cantax Training.
Videos available on the Web site
To learn more about Cantax or to become familiar with the features, consult the videos available at https://support.wolterskluwer.ca!